Store Manager

Reporting to District Manager Store Operations, the Store Manager is responsible for planning, directing, managing and evaluating the overall store operations to support the company's short and long-term goals; controls store standards and leads the team to achieve the store's KPIs. The position is also responsible for building and managing the team, creating positive customer experience, staff engagement and delivers other duties as assigned by the superior(s) by cooperating with all relevant internal & external stakeholders.

T&T Supermarket Inc. was founded in 1993 with two stores in BC. Since then, it has expanded rapidly and is now Canada's largest Asian supermarket chain with 36 stores across the country: 14 in BC, 7 in Alberta, 13 in Ontario, and 2 in Quebec. The Company's continuous expansion is going to bring more new stores in the next couple of years.

Store Operations Management & Store Standards Control

• Plan, direct, manage and evaluate the overall operations of the store to support the short and long-term goals of the company
• Collaborate with the Store Operations Director &/or District Manager if applicable, to establish and achieve revenue, expense, and profit goals for the store
• Provide guidance and advice to the Department Heads on merchandise to be sold, optimal inventory level, pricing, freshness…etc.
• Implement good practices and new initiatives at the store; enforce Company's standards including cleanliness, food safety, pest control, expiry date check, workplace safety, security, etc.; liaise with relevant government regulatory bodies as required
• Implement and monitor the company's loss prevention program to minimize instances of theft or loss of inventory
• Implement marketing strategies by arranging decorations and pops and by providing necessary assistance to support Company's promotional activities

Key Performance Management

• Responsible for managing the overall sales, cost of goods sold and gross profits of various departments, provide guidance to department heads on how to achieve budgeted numbers
• Oversee all controllable and non-controllable expenses in achieving improved operating profits, cost effectiveness & optimal productivity
• Plan budgets and authorize expenditures; allocate budget by period and by department, plan and implement strategies in achieving budgeted targets accordingly
• Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales; provide guidance on pricing and promotional strategies to department heads on a need and timely basis

Customer & People Management

• Lead by example in delivering excellent customer service to maximize customers' satisfaction; ensure all store employees provide our customers with an amicable shopping experience
• Do what is right by proactively resolving and following up with customer complaints received
• Manage store general staff hiring conditions in terms of determining staffing requirements, days use to fill the position, quality of new hires, staff turnover rate, productivity, labour cost and engagement level
• Manage staff and assign duties fairly and consistently; provide positive and corrective feedback to employees on their job performance or behaviours in a timely manner, and if necessary, carry out commendation & disciplinary procedures
• Identify and nurture potential talents within the store through training & development plans; provide them with opportunities for career growth

Administration & Others

• Manage store receiving and store administration functions
• Follow up on store maintenance issues and coordinate with technicians and/or contractors as required
• Handle all store incidents and accidents in a timely manner
• Liaise and cooperate with both internal and external stakeholders which include various departments from Head Office &/or Regional Office, Mall Management Company, store tenants, suppliers, janitorial service, government regulatory bodies…etc. as and when required
• Organize staff events to increase employees' engagement
• Possess post-secondary and above education
• Have prior experience as a supervisor or as a manager leading a team of more than 10 direct reports, with a minimum of 5 years' experience in operating and managing a supermarket as a store manager is a must
• Proven leadership skills with sound business judgment and decision-making, logical and is open-minded for innovations
• Strong interpersonal skills, time management and organization skills
• Strong written and verbal communication skills in English and Chinese (Cantonese and/or Mandarin) is an asset
• Ability to communicate effectively across all levels of the organization and with external stakeholders
• Ability to respond appropriately in emergencies or pressurized situations with a calm, composed and steady manner
• Possess basic to intermediate knowledge in MS applications (Word, Excel, PowerPoint, Project)
• Travel may be required within & outside the province (less than 10%)