Resident Manager

2 weeks ago

Calgary, Canada Northland Full time

A Resident Manager(s) role is to conduct the day-to-day affairs of their respective building to ensure financial goals are met, the Tenant's needs are addressed, maintenance tasks are completed and administrative duties are carried out. The following are only guidelines and not limited to these:_

**_ Perks:_**
- _ Team rates from $59 per night at any Sandman Hotel across Canada_
- _ 25% discount at our restaurants for up to 6 people_
- _ RRSP Matching for eligible employees_
- _ HumanaCare - free mental health support & counselling_
- _ Employment milestone rewards_
- _ Ongoing employee events, incentives and recognition_

**_ Key Duties and Responsibilities include but are not limited to:_**

**_ Operational/Administrative_**
- _ Actively market vacant units._
- _ Collection and deposits of rental payments and security deposits._
- _ Generate new business, set up appointments and conduct unit showings with prospective tenants._
- _ Must be flexible to answer prospective tenant inquiries as they are received._
- _ Arrange move-out/in inspections and prepare move-out/in reports._
- _ Carry out all company administrative duties relative to managing revenues, controlling expenses and reporting on results._
- _ Understand company policies and legislative requirements and ensure that they are adhered to when dealing with residents._
- _ Must be proficient with various computer software programs (i.e. Outlook, WORD, EXCEL)._
- _ Other duties as assigned._

**_ Maintenance_**
- _ Manage tenant maintenance requests including proper follow-up to ensure satisfaction and completion._
- _ Conduct all cleaning and repair of turnover suites in preparation for new tenants._
- _ Carry out minor repairs as required._
- _ Oversee the maintenance of all mechanical systems._
- _ Clear snow off walks and cut grass, spring landscaping._
- _ Inspection of buildings and vacant suites to report on any deficiencies and major maintenance requirements._
- _ Ensuring the building and its components are always well-maintained._
- _ Ensure all common areas are clean and supplies refreshed_
- _ Clean lobby areas, entrances, mats, floors, windows, etc.;_
- _ Clean elevator cab walls, doors, floors and tracks;_
- _ Ensure all fire systems are operational; and conduct monthly and annual fire inspections_
- _ Remove all garbage;_

**_ Qualifications and Requirements_**
- _ Possess at least 2 years of hands-on residential property management experience._
- _ Above average problem solving, negotiation, and conflict resolution skills._
- _ Familiarity with apartment building systems._
- _ Flexibility to deal with issues which may arise in the evenings and on weekends, given the nature of this type of position._
- _ Must possess a valid driver's license and have a reliable vehicle._
- _ You possess excellent planning and organization skills._
- _ You have excellent customer service and relationship-building skills._
- _ You effectively manage your time and resources to ensure deadlines are met._
- _ You thrive in an ever-changing environment._

**SUMMATION**:
Submission of resume does not guarantee an interview or an actual transfer. Qualified applicants are encouraged to apply, provided they meet the mínimal requirements of the applicable skills required.

**ABSOLUTELY NO PHONE CALLS PLEASE

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