Web & Digital Operations Supervisor

**NOTE: This position is limited to NAIT internal staff only.**

The Web and Digital Operations Supervisor is a key leader for the shop AT NAIT customer experience team. This position provides daily direction to the work performed by reporting team members within the web and mail and digital support areas of shop AT NAIT. They also play a pivotal role in their coaching, training, and success. The Operations Supervisor also addresses questions and concerns while actively engaging with and supporting the store’s overall customer environment with a focus on web order fulfilment, online sales growth and digital integration support. The position is expected to work on a shift basis to support business needs, including evenings and weekends outside our normal business hours, based on a 36.25 hour a week schedule.

**Key Responsibilities**:

- Lead the customer experience team in assisting our customers with resolving digital integration issues on various platforms, while continuously updating self help tools.
- Serve as a role model while providing daily direction to team members (front and back of house) regarding tasks needing to be completed, ensuring work is finished in a timely, accurate manner, with a positive attitude
- Provide feedback to supervisors regarding successful and concerning staff performance
- Actively promote non-academic product lines, including apparel and giftware
- Responsible for the development of an ecommerce strategy to increase sales of non-curriculum material and execute digital marketing initiatives as part of a team.
- Preparation of product performance reports/KPI's as required to analyze results and review opportunities.

**Skills & Abilities**:

- Strong communication, teamwork, conflict resolution, and interpersonal skills are needed to support a large team and a high level of customer interactions
- Understanding of an e-commerce business model and have sufficient skills to communicate requirements to our tech support team.
- A strong working knowledge of the Microsoft Office Suite and previous experience with a Retail Inventory Management System
- Ability to lift boxes of product up to 50 lbs., plus stand/walk for a majority of each shift
- Due to the nature of the work and the flexibility to offer after hours online service a drivers licence and vehicle is an asset

**Qualifications**:

- Related degree such as Arts, Commerce or Business Administration. Related post-secondary education is necessary to be successful in this role. (University or College equivalent)
- Customer service-related training courses, including supervisory training courses considered an asset
- Minimum 12months to 2 years experience in a retail or customer service environment including supervisory experience, 3-5 years preferred
- 4+ years of experience working in a leadership capacity in a customer-focused field is an asset
- 3-5 years experience working with an automated inventory management system preferred

**Remuneration**: $2,089.37 - $2,748.00 biweekly, plus a comprehensive benefits package (classification - Administrative Officer I)
- This position is covered by the Alberta Union of Provincial Employees (AUPE) Collective Agreement._

**Please submit a resume and Cover Letter to be considered for this opportunity.**

**About NAIT**

At NAIT, people matter.

We’re proud to have been named one of Alberta’s Top Employers for 12 consecutive years. Developing an engaging, supportive and rewarding work culture is something we take seriously. We know that people are our biggest asset - they are what makes NAIT a great place to work.

**What we offer**

We’ve created a benefits package that focuses on health and wellness, professional and personal growth, recognition and work-life balance.

NAIT is a flexible workplace and depending on the nature of your role, you may request flexible work arrangements with respect to where and when you work, including being on-campus full-time, working off-site, or a combination of the two.

Employees also have access to excellent vacation time, paid time off between Christmas and New Year's, a strong recognition program, learning opportunities, 2 annual all-staff professional development days and so much more.

**Health and safety**

You can find the latest information on NAIT’s response to COVID-19 at nait.ca/covid19.

**Additional requirements**

Applicants with education credentials earned outside of Canada who have not had them previously assessed should have their credentials evaluated by World Education Services or the International Qualifications Assessment Service (IQAS)

**Accommodations