Food and Beverage Server

**Position**:
Hospitality Teammate

**Purpose**:
This diverse position will provide the highest level of food and beverage service to members and guests. Hospitality Teammates will provide bar, table and counter service in the banquet / meeting spaces, the Fieldhouse Restaurant and in the RA Café. Teammates will strive towards the ultimate goal of ensuring each member and guest has a positive, memorable experience and looks forward to repeat visits.

This diverse position will provide the highest level of food and beverage service to members and guests. Hospitality Teammates will provide bar, table and counter service in the banquet / meeting spaces, the Fieldhouse Restaurant and in the RA Café. Teammates will strive towards the ultimate goal of ensuring each member and guest has a positive, memorable experience and looks forward to repeat visits.

**Overall Duties and Responsibilities**
- Provide the best possible service, wherever you are assigned (Fieldhouse, Banquets and Café).
- Be knowledgeable of the RA, it’s facilities and services.
- Be able to direct clients to the proper facilities or services.
- Be knowledgeable of food and beverage offerings in all locations.
- Be knowledge of common food allergies.
- Wear the appropriate and clean RA uniform for the assigned location.
- Have a neat and tidy appearance.
- Complete side duties for each division as assigned.
- Follow time keeping protocols. Be punctual with regular and consistent attendance.
- Adhere to all liquor license regulations.
- Complete the inventory sheets when responsible for bar service.
- Perform other related duties as required.

**Banquets / Meetings (General)**
- Be able to follow event orders and work independently on smaller events.
- Follow the Supervisor’s directions, when working with a Supervisor.
- Report any requested changes to the Supervisor or Coordinator on duty.
- At end of your shift, give the Event Orders to the server responsible for the clean up or return Event Orders to the Hospitality Services Office at the completion of the event

**Fieldhouse Bar & Grill (General)**
- Provide menus, specials. Upsell whenever possible.
- Inform guests or promotions and contests.
- Keep your section clean, including removing empty glass, and dishes from tables.
- Punch in all orders in a timely fashion. Do not serve any beverages before punching them in.
- Work cooperatively with other teammates to support total guest satisfaction; help prepare tables, help walk food and drinks

**Café RA**
- Provide front-line customer service and sales of all food items and beverages, including the operation of all relevant equipment in the Café.
- Be able to prepare, warm, and present menu items according to the RA recipes
- Complete shift task lists or duties as assigned by the Manager.
- Ensure the cleanliness and organization of the Café, workstations and adjoining space.

**Job Requirements**:

- Minimum one year’s experience in foodservice industry.
- Be Smart Serve knowledgeable and carry Smart Serve certification while on duty. Must obtain certification upon hiring.
- Safe Food Handling knowledgeable.
- Follow Health and Safety guidelines.
- Availability for shift work throughout the week, including weekends.
- A complete understanding of written and oral English. Bilingualism (especially French) is an asset.
- Competency working in a team environment and comfortable working independently.
- Sales and service focused. Friendly and happy personality.
- Be able to work together in a team environment and carry out duties independently when needed.
- The ability to manage multiple tables and large groups.
- Ability to comfortably balance and carry both large oval trays of food and smaller round trays for beverage service.
- Ability to lift and carry 45lbs (average case of Beer)
- Ability to stand for a minimum of 4 hours
- Stamina and a Healthy Lifestyle.
- Bondable

**Education**:

- Minimum High School Diploma

**Skills required**:

- Ability to use technology to process orders and payments; including POS systems, pinpads and debit machines.
- The ability to stay calm and work well under pressure
- The RA is an equal opportunity employer. Accommodations for job applicants with disabilities are available upon request._

The RA is proud to be completely SMOKE FREE
Smoking or vaping tobacco or cannabis is prohibited anywhere inside the RA buildings and on the entire property (including all outdoor spaces such as parking lots and playing fields). Those who choose to partake in smoking or vaping must do so at a location off RA properties.

**Job Type**: Part-time

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- Paid time off
- RRSP match
- Vision care

Food industry setting:

- Banquet hall
- Bar
- Café
- Restaurant

Shift:

- 8 hour shift
- Afternoon shift
- Day shift
- Evening shift
- Morning shift

COVID-19 considerations:
Covid Safety Protoco