Guest Service Agent

6 days ago

Concord, Canada Courtyard by Marriott Vaughan Full time

Job description

At Marriott, we celebrate the optimists who make their own mark. Our founders, J.W. and Alice Marriott started with a small idea, a root beer stand. From there, it grew into a small hotel business, and then another, bigger one. Together they created something that changed their future—and maybe yours. A great career is a great adventure. Now it’s your turn.

Where will your journey take you?

Courtyard by Marriott Vaughan is looking for an outgoing and personable self-starter to be the newest member of our Front Office Team.

**Job Duties**:

- Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room keys.
- Process all payment types such as room charges, cash, checks, debit, or credit.
- Process all check-outs including resolving any late and disputed charges.
- Answer, record, and process all guest calls, messages, requests, questions, or concerns.
- Coordinate with Housekeeping to track readiness of rooms for check-in.
- Supply guests with directions and information regarding property and local areas of interest.
- Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
- Complete designated cashier and closing reports in the computer system.
- Develop and maintain positive working relationships with others.
- Comply with quality assurance expectations and standards.
- Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.

**Requirements**:

- 2+ years customer service experience is required, hotel experience preferred.
- Post-secondary education preferred.
- Scheduling availability on weekends and evenings and willingness to work shift work is required.
- Effective communication skills are required to speak with others using clear and professional language, and answer telephones using appropriate etiquette.
- Ability to read and visually verify information in a variety of formats (e.g. small print).
- Ability to stand or walk for most of the work shift and move at a speed that is required to respond to work situations (i.e., run, walk, jog).
- Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 20 pounds
- Maintain confidentiality of proprietary information; protect company assets
- Perform other reasonable job duties as requested by Supervisors.

**What we offer you**:

- Travel perks
- explore the world around you with generous hotel and food discounts globally.
- Growth opportunities
- we believe that wider experiences provide a more enriching experience and offer mentorship, training and professional development.
- Rewards and recognition
- We believe hard work should be acknowledged and encourage exceptional service and leadership.

**Job Types**: Full-time, Part-time, Permanent

**Salary**: From $17.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Vision care

Schedule:

- 8 hour shift
- Weekend availability

Ability to commute/relocate:

- Concord, ON L4K 5P7: reliably commute or plan to relocate before starting work (required)

**Experience**:

- customer service: 1 year (preferred)

  • Aloft Vaughan Mills

    2 weeks ago

    Concord, Canada Silver Hotel Group Full time

    The **Aloft Vaughan Mills** is currently recruiting for **Full Time** **Guest Services Agents**! The primary responsibility of the Guest Service Agent is to provide our hotel guests with a positive first and last impression, as well as providing them with exceptional service. Key responsibilities include assisting guests through the arrival and departure...

  • Guest Service Agent

    2 weeks ago

    Concord, Canada Courtyard Vaughan Full time

    THE ROLE: The Guest Service Representative position is generally responsible for representing the hotel to the guest throughout all stages of the guest’s stay, determining the guest’s reservation status and identifying their duration of stay. He or she will also process the guest’s method of payment, be customer-service oriented, and work closely with...

  • Guest Service Agent and Night Audit

    2 weeks ago

    Concord, Canada Courtyard Vaughan Full time

    THE ROLE: The Guest Service Representative position is generally responsible for representing the hotel to the guest throughout all stages of the guest’s stay, determining the guest’s reservation status and identifying their duration of stay. He or she will also process the guest’s method of payment, be customer-service oriented, and work closely with...

  • Front Desk Agent

    2 days ago

    Concord, Canada Four Points by Sheraton Vaughan Full time

    **Job Overview** **Duties**: - Greet guests upon arrival with a warm and friendly attitude. - Manage check-in and check-out processes efficiently while ensuring guest satisfaction. - Handle phone calls with professionalism, providing information and assistance as needed. - Maintain knowledge of hotel services, local attractions, and events to assist guests...

  • Front Desk Agent

    4 days ago

    Concord, Canada Four Points by Sheraton Vaughan Full time

    **Job Overview** **Duties**: - Greet guests upon arrival with a warm and friendly attitude. - Manage check-in and check-out processes efficiently while ensuring guest satisfaction. - Handle phone calls with professionalism, providing information and assistance as needed. - Maintain knowledge of hotel services, local attractions, and events to assist guests...

  • Customer Service Agent

    6 days ago

    Concord, Canada Abtech Services Polytechniques Full time

    ABTECH is looking for a key team player! As a **Customer Service Agent**, you will be the first point of contact for our clients—whether in person at the branch or over the phone. You will play a key role in delivering outstanding service by responding to inquiries, supporting sales and rental activities, and managing orders and documentation. Your...

  • Collection Agent

    1 week ago

    Concord, Canada Capital Fire & Security Inc. Full time

    **Job Summary** We are seeking a dedicated Collection Agent to join our team. The Collection Agent will be responsible for contacting customers and clients to collect outstanding payments, negotiate payment plans, and maintain accurate records of all collection activities. **Duties**: - Investigate delinquent accounts and recommend actions to resolve...

  • Collection Agent

    4 days ago

    Concord, Canada Magical Credit Full time

    **Responsibilities**: The collections agent position is accountable for collecting the maximum amount of overdue funds from our borrowers, which will include a variety of borrower location techniques, collection methods, legal claims and the selective use of outside services. **Skills and Specifications**: 1. Stratify collection activities to maximize...

  • Front Desk Agent

    4 days ago

    Concord, Canada Monte Carlo Inn Vaughan Suites Full time

    Job description Job description Performs all required front desk duties, including but is not limited to the following: - Follows communications scripts and efficiently and accurately deals with all guests to provide exceptional service and promote good will in a courteous, friendly and helpful manner. - Uses proper telephone etiquette, adhering to Front...

  • Construction Sales Agent

    1 week ago

    Concord, Canada Wolfpack Construction Inc. Full time

    Are you an experienced sales professional with a passion for the construction industry? Are you looking for a challenging and rewarding opportunity to grow your career in sales? We are seeking a motivated and results-driven Construction Sales Agent to join our dynamic team. As a Construction Sales Agent, you will be responsible for generating sales leads,...