Guest Service Agent

7 days ago

Concord, Canada Courtyard by Marriott Vaughan Full time

Job description

At Marriott, we celebrate the optimists who make their own mark. Our founders, J.W. and Alice Marriott started with a small idea, a root beer stand. From there, it grew into a small hotel business, and then another, bigger one. Together they created something that changed their future—and maybe yours. A great career is a great adventure. Now it’s your turn.

Where will your journey take you?

Courtyard by Marriott Vaughan is looking for an outgoing and personable self-starter to be the newest member of our Front Office Team.

**Job Duties**:

- Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room keys.
- Process all payment types such as room charges, cash, checks, debit, or credit.
- Process all check-outs including resolving any late and disputed charges.
- Answer, record, and process all guest calls, messages, requests, questions, or concerns.
- Coordinate with Housekeeping to track readiness of rooms for check-in.
- Supply guests with directions and information regarding property and local areas of interest.
- Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
- Complete designated cashier and closing reports in the computer system.
- Develop and maintain positive working relationships with others.
- Comply with quality assurance expectations and standards.
- Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.

**Requirements**:

- 2+ years customer service experience is required, hotel experience preferred.
- Post-secondary education preferred.
- Scheduling availability on weekends and evenings and willingness to work shift work is required.
- Effective communication skills are required to speak with others using clear and professional language, and answer telephones using appropriate etiquette.
- Ability to read and visually verify information in a variety of formats (e.g. small print).
- Ability to stand or walk for most of the work shift and move at a speed that is required to respond to work situations (i.e., run, walk, jog).
- Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 20 pounds
- Maintain confidentiality of proprietary information; protect company assets
- Perform other reasonable job duties as requested by Supervisors.

**What we offer you**:

- Travel perks
- explore the world around you with generous hotel and food discounts globally.
- Growth opportunities
- we believe that wider experiences provide a more enriching experience and offer mentorship, training and professional development.
- Rewards and recognition
- We believe hard work should be acknowledged and encourage exceptional service and leadership.

**Job Types**: Full-time, Part-time, Permanent

**Salary**: From $17.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Vision care

Schedule:

- 8 hour shift
- Weekend availability

Ability to commute/relocate:

- Concord, ON L4K 5P7: reliably commute or plan to relocate before starting work (required)

**Experience**:

- customer service: 1 year (preferred)

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