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Front Desk Clerk

2 weeks ago

Calgary, Canada Canadas Best Value Inn Full time

**Job Summary**

**Responsibilities**
- Greet guests warmly upon arrival and provide excellent customer service throughout their stay.
- Manage front desk operations, including checking guests in and out, processing reservations, and handling payments.
- Answer phone calls using multi-line phone systems, addressing inquiries and providing information about hotel services and amenities.
- Assist guests with special requests and resolve any issues or complaints promptly and professionally.
- Maintain an organized front desk area, ensuring all materials are stocked and readily available for guests.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready for occupancy.
- Provide information about local attractions, dining options, and transportation services to enhance the guest experience.

**Requirements**:

- Previous experience in a front desk or guest services role within the hospitality industry is preferred.
- Strong customer service skills with a focus on creating positive guest interactions.
- Proficiency in phone etiquette and the ability to handle multiple calls simultaneously.
- Bilingual or multilingual capabilities are highly desirable to cater to diverse clientele.
- Familiarity with hotel management software is a plus.
- Excellent communication skills, both verbal and written, with attention to detail.
- Ability to work flexible hours, including weekends and holidays as needed. Join our team as a Front Desk Agent and contribute to creating memorable experiences for our guests

**Job Types**: Full-time, Permanent

Pay: $15.00 per hour

Expected hours: 40 per week

Work Location: In person