Groups Support Coordinator

2 days ago

Toronto, Canada Goway Travel Limited Full time

**GROUPS SUPPORT COORDINATOR**:
**Job Type**:Full Time

**Reporting To**: Groups Manager and Team Lead

**COMPANY DESCRIPTION**

Since 1970,
**Goway Travel Ltd**. has been providing unforgettable travel experiences for travelers from all walks of life. We are North America’s leading travel provider to the South Pacific, Africa, Asia, Latin America, Europe and North America. We offer a wide choice of travel ideas to more than 100 + countries, ranging from fully independent traveling, to escorted tours and customized groups. We have a global presence with our head office in Toronto and branches in Vancouver, Los Angeles, Manila and Sydney.

**DEPARTMENT/ DIVISION DESCRIPTION**

**JOB RESPONSIBILITIES FOR GROUPS SUPPORT COORDINATOR**
- Converting quotes to bookings (includes preparation of invoice and passenger information form)
- Processing of incoming payments via online payment site
- Request payment refunds
- Pay airline deposits as required
- Requesting supplier payments and ensuring the supplier is provided with confirmation of payment
- Tracking all payments paid to airline/supplier on file on profit summary
- Quote insurance for US Residents
- Requesting group air ticketing with Goway ticketing team
- Handling and finalizing bookings for group specialists (includes formatting of itinerary, e-tickets, preparing rooming list, supplier contact & tip sheet)
- Printing/packaging of documents to be couriered to client (Hard doc requests)
- Preparation of profit summary for each group that travels
- Request agent commission/overpayments
- Aid and troubleshoot when asked by team members.
- Use local booking systems, and Amadeus to confirm bookings and generate documentation for booking agent.
- Assist with airline bookings and quotes if needed
- Book deviations for the group as required
- Assist with HOL Operations and Documents as required

In the absence of a Group Specialist the Group Assistant will be responsible for the following:

- Ensure that all groups that absent agent is handling are taken care of and are looked after
- Action any requests made by subagent in a timely and efficient manner
- Ensure that all contract, payment and cancellation deadlines are met
- Troubleshoot and aid subagents as necessary.
- Update all applicable spreadsheets
- Communicate with booking agent/direct client

**KNOWLEDGE, SKILLS & ABILITIES**
- High school diploma and successful completion of a Travel & Tourism diploma
- Ability to handle multiple tasks and conflicting deadlines and willingly take on new tasks as deemed necessary by manager and/or group coordinator
- Strong interpersonal, communication and time management skills
- A strong team player and must be detail oriented with sense of urgency
- Proficient in the use of Microsoft Office Suite and basic knowledge of Amadeus
- Strong writing/grammatical skills and knowledge of Goway’s product/destinations

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