Customer Service Associate Technical Support

7 days ago

Burnaby, Canada Cymax Group Technologies Full time

**Who We Are**

**The Role**

With our innovative predictive freight platform that searches for optimal routes based on delivery specs, we provide our clients with super shipping discounts to move freight products across North America. Helping our clients save time, resources and money is what we pride ourselves on

**Who You Are**
- Team oriented, helpful, professional, and focused
- Excellent written and verbal communication skills
- Experienced in technical trouble shooting
- Proven experience in a customer facing role
- Strong multitasking and prioritization skills with the ability to adapt to change
- Excellent computer skills, particularly Excel and the ability to learn new computer programs efficiently
- Proven experience with SQL

**What You’ll Do**
- First pass on software escalations from internal staff.
- Troubleshooting for root cause issues and collecting supporting details for more thorough investigations utilizing:

- Problem solving skills
- Application knowledge through exposure and training.
- Database query to identify underlying issues with data (supported by supplied scripts and training).
- Building and utilizing a knowledgebase of solution to quickly support customer’s software needs.
- Working with internal staff in Product Development to identify solutions and timelines to fixes.
- Track outstanding issues and coordinate with the Freight Club product team when solutions will be provided

**What We Are About**

If you’re on the Cymax Group team, it’s because you have the power to make a change and we are here to support you so that you can do so. We’re committed to an equitable employee experience, opportunity, pay and support for every employee. We value inclusion, regardless of gender identity or expression, race, ethnicity, family or marital status, religion, socio-economic status, veteran status, national origin, age, sexual orientation, education, or ability.

**Culture at Cymax Group**

We consistently strive to create a workforce that represents the communities we serve and are committed to creating an environment where everyone can bring their full selves to work. As a company, we value new perspectives to drive innovation and connection, and that means valuing diversity. Our inclusive team is filled with teammates from all around the world, working asynchronously across different time zones. We champion the people in our communities working to effect change and think big.

**Benefits**

We offer supports for our team members and their families including an employee assistance program, 100% paid health and dental benefits in Canada, easy access to online and phone-based counselling services, and a remote-flexible work environment.

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