Technical Service Associate

Who We Are:

Envo Drive Systems is an innovative engineering and design company specializing in high-quality and top-performing, yet reasonably priced electrical mobility solutions such as Ebikes. We make e-vehicles for recreational enthusiasts, urban and business commuters, and family cyclists.

We are seeking a full-time Technical Product/Service Associate to join our team. If you enjoy working in a collaborative environment, have a passion for innovation and mobility, experience in electro-mechanical systems, and are looking to be a part of a growing and dynamic team, this might be the role for you

What You Will Do:

As Technical Product/Service associate, you'll be working in our technical service facility in the Vancouver/Burnaby area.

This role will work on our technical products, whether they are Ebikes, or Electrical Conversion Kits, or other innovative solutions we continuously work on. It includes assembling, installation, and quality assurance and control for safety before delivery.

You'll go through training with your team, engage with customers to recommend the right service at the right time, manage and control service costs, keep service orders organized, and take an active lead in ensuring the right solutions/products are built and delivered to your customers.

If you like to problem solve, work with customers to solve their repairs and installation issues on bikes, motors, controllers, conversion kits, we want you

Day-to-Day Activities:

· Work on electrical and mechanical service and installation orders for timely implementation of planned activities for each product, in the workshop or through Remote Video call

· Perform duties normally required in the trade of electric motors, controllers, bicycles, following recognized procedures and techniques for such work

· Perform other related duties as assigned by the engineering manager during the design, prototype, installation, and improvement of each technical product

· Fault finding and wiring checking with knowledge of electric motors, Controllers, LCDs, programming, and similar systems, such as in Electric Bicycles; Test wiring connections with test equipment like volt/ohmmeters and oscilloscopes

· Provide training to sales staff, dealers, or individual customers for assembly, repairs, and replacement

· Assist in inventory management of materials and to support warehouse related activities for receiving and storing parts, handling shipments

· Ensure a safe and healthy work environment for the technicians, increase equipment availability to meet the needs of Operations, with proper care and maintaining of all technical assets, as well organization and cleanliness of the workshop

· Should be able to handle the workshop effectively with a focus on improvements and knowledge of modern concepts of maintenance

· Maintain records and prepare reports on repairs completed or on units requiring future special service, as well as tools

Physical Requirements and Special Demands:

· Required standing or sitting for several hours straight at a time

· Frequently bend and twist throughout the day

· Regularly lift over 48 lbs

What You Bring:

· Technician Diploma in Electrical and Electronics Engineering or Mechanical & Electrical Engineering background, or equivalent experience

· Comprehensive experience as bicycle mechanics, and/or electric bikes is a plus

· Good knowledge of workshop equipment, parts interpretation, and electrical/mechanical inventory

· A positive attitude, solid work ethic and attendance are essential; This is a fast paced production/warehouse environment.

· Prior experience working in a service department or customer-facing role is preferred

· High level of competence in oral and written communication, with computer/smartphone literacy for supervising customer ticketing systems

· A positive and friendly attitude and motivation to help every customer find what they need, with the ability to work in a fast-paced environment

· A passion for bikes, micro-mobility, tech, and for reducing the environmental impact of the transportation industry

While we sincerely appreciate every application, only candidates selected for an interview will be contacted. Envo Drive Systems is an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, sexual orientation, gender, age. If you need assistance or accommodation due to a disability, please let us know so we can help you.

GO Green, Ride Clean, Get Lean

Work remotely

• No

Job Types: Full-time, Part-time

Pay: $21.00-$25.00 per hour

Benefits:

• Casual dress
• Dental care
• Extended health care
• On-site parking
• Paid time off
• Store discount
• Vision care

Experience:

• Mechanical/Electrical Technician: 3 years (preferred)
• Technical Service: 3 years (preferred)
• Ebike Mechanic: 2 years (preferred)

Work Location: In person