Property Portfolio Administrator

**Company Overview**

TransferEASE Relocation Inc. is a family-owned Canadian business established in 1992, dedicated to providing comprehensive relocation & property services across Canada and internationally. With certifications in ISO 2008:9001 and as a Women-Owned Business, we pride ourselves on our commitment to quality and exceptional client care.

**Summary**

As a Portfolio Administrator at TransferEASE Relocation Inc., you will play a vital role in managing client portfolios to coordiante the administrator of property valuations, and sales throughout Ontario and Canada. This position is essential for maintaining our high standards of service and supporting our clients.

**Responsibilities**
- Manage realtors and property service personnel remotely (throughout Ontario and across Canada) including requesting and receiving opinions of value, listing packages and reports.
- Report to our Client’s representative for day to day operation, communicate their instructions to service personnel and ensure instructions are followed. Coordinate Realtors, Appraisers, Inspectors and other personnel in accordance with client policy.
- Assist in preparation of ad-hoc, monthly and annual reports.
- Resolving issues, escalation, billing discrepancies and submitting changes for approval.
- Coordinate property reports, listing packages, and other services for properties to be sent to our client.
- Receive and Review supplier reports to ensure properties are well described and details are correct before submitting to client.
- Maintain records and schedules of sale contracts for each property. Conduct annual audits to ensure that suppliers are performing to required standards.
- Provide administrative support to the Realtors, Appraisers and Service Personnel
- Implement special activities and programs to make processes more efficient. Seek new realtors where necessary to ensure coverage.

**Requirements**:

- Property Management, Relocation or Real Estate management experience and/or education
- Experience with an operating system used for Relocation, Real Estate or Property management or demonstration that you are able to learn to use one quickly
- Excellent client relation skills
- Intermediate/Advanced Microsoft Office is required, specifically Excel
- Able to work under pressure, deal with multiple deadlines, effectively handle stressful situations, deal intuitively with situations, and work with minimum direction and supervision
- Strong written and verbal communication skills
- Critical thinking / problem soving
- Our work environment is very task-based and Clients have well defined timeline expectations - Ability to handle a large number of open files - it is expected that the successful applicant will be expected to manage 150-200 property files per year.

**Preferred Skills and Accreditations, Salary & Benefits**:

- Real Estate courses/license
- Bilingual applicants
- Experience in Property Management, Real Estate or Relocation
- Health benefits after probation period
- Group RRSP after 6 months
- Stability - we are part of a 115+ year old Canadian company
- Opportunity for advancement - We practice a promote-from-within strategy when growth and vacancies occur. The company has grown consistently and is expected to continue.

Pay: $44,000.00-$48,000.00 per year

**Benefits**:

- Company pension
- Dental care
- Extended health care
- Flexible schedule
- Paid time off
- RRSP match
- Vision care
- Work from home

Schedule:

- Monday to Friday
- On call

Ability to commute/relocate:

- London, ON N6N 1A9: reliably commute or plan to relocate before starting work (required)

**Education**:

- DCS / DEC (preferred)

**Experience**:

- real estate: 1 year (preferred)
- mortgage default industry: 1 year (preferred)

Work Location: Hybrid remote in London, ON N6N 1A9