Customer Service Representative

**Position**: Customer Service Representative

**Status**:Full Time (11 Month Contract)

**Closing Date**:September 30, 2024

**Pay Range**:$49,037 to $60,206 annually

**Work Hours**:Monday to Thursday 1:30PM to 9:30PM, Friday 1:00pm to 9:00pm. Occasional daytime and weekend work as well as overtime may be required.

**Location**:Wilmot Recreation Complex

**General Purpose**:
To perform a variety of administrative duties that support the administration and operation of the Wilmot Recreation Complex, including but not limited to, processing program registration, memberships, passes using specialized software, cash handling, revenue reporting, and directing all incoming calls.

**Responsibilities**:

- Meets, greets and directs members of the public.
- Answers and directs incoming calls at the Wilmot Recreation Complex.
- Receives, reviews and processes all program registrations for aquatics, seniors, youth, and children’s programs, using the ActiveNet software program.
- Receives and enters payments (cash, MasterCard, Visa, Debit, Gift Cards) for program registration, facility memberships, facility bookings, daily passes, public swimming admissions, passes, vending machine proceeds, skating admissions, etc. and enters into the POS system. Balances cash drawer on a daily basis.
- Provides advice to clients on the appropriate level to register participants based on individual swimming abilities and program requirements.
- Provides facility booking information to members of the public (example: check availability, fees and charges, etc).
- Prepares various reports on a regular basis: daily cash balance reports, course registration and/or waitlists, class participants/worksheets, report cards, child tax credit receipts, etc.
- Maintains inventory of program supplies, awards, resale items, etc.
- Records and reports any operational concerns. Completes incident, and/or accident reports regarding incidents and/or accidents involving members of the public. Handles complaints with professionalism and directs those that require escalation to the appropriate Division Manager.
- Maintains program calendars for the Active Living Centre and Youth Centre and prepares monthly newsletter for the Active Living Centre.
- Assists with emergency response procedures.
- Enforces facility rules and regulations as approved by management, department and/or Council.
- Represents the Township in a professional, courteous and respectful manner when dealing with the public.
- Performs other duties as assigned.

**Qualifications**:

- High school diploma or acceptable equivalent in education and experience
- Must have good problem-solving skills.
- Minimum 6 months administration training and/or experience.
- Strong Computer experience i.e. Microsoft Office/ Word, Excel, Publisher.
- ActiveNet software and Point of Sale computer experience an asset.
- Efficient keyboarding skills.
- Able to work in a fast paced, noisy environment.
- Familiar with the safe use of maintenance equipment and cleaning products.
- Ability to work with mínimal supervision.
- Standard First Aid and CPR (or willing to obtain within 6 months of employment at your own expense).
- Cash handling skills and basic mathematical skills are essential.
- Ability to exercise mature judgment in dealing appropriately with colleagues and members of the public.
- Demonstrate strong organizational skills and the ability to work independently or within a team to meet the operational needs, being able to multi-task.
- Ability to develop and maintain a working knowledge of safety precautions and hazards involved with the work assigned.
- Excellent written and oral communication skills with the ability to understand verbal and written instructions from supervisor and colleagues.
- Police records check is required as a condition of hire.

**Job Types**: Full-time, Fixed term contract
Contract length: 11 months

Pay: $49,037.00-$60,206.00 per year

**Benefits**:

- Company pension

Schedule:

- Evening shift
- Monday to Friday
- Weekends as needed

Ability to commute/relocate:

- Wilmot, ON N3A 3G8: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

Application deadline: 2024-09-30