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Bilingual French/english Cargo Field Service Technician I
2 weeks ago
**Company Description**
Smiths Detection is a global leader in detection and screening technologies for the protection of people and assets, supporting safety, security and freedom of movement in today’s world.
As a level one Cargo Tech, this individual must be team oriented and flexible, and actively seek to share information and assist their peers. Possesses solid communication skills, both oral and written. Demonstrates good electronic and mechanical repair troubleshooting methodology and maintains at least an intermediate technical level of product knowledge. Ability to read and follow electrical, mechanical, and hydraulic schematics to assist in isolating fault to root cause component/assembly. Cross trains on products serviced in the field and displays basic proficiency in servicing X-Ray and Cargo Inspection Systems product lines. General heavy commercial vehicle understanding, repair and setup.
Troubleshoots, services, installs (deploys) and repairs X-Ray and Cargo Inspection equipment at customer sites under urgent and non-urgent timelines. Maintains field service log and filing system to properly initiate, organize and maintain all field service and job files until work is completed. Demonstrates initiative and dedication through positive use of downtime and an overall willingness and eagerness to consistently exceed customer and company requirements. Conducts follow up calls with the customer to ensure satisfaction of work.
**SPECIFIC DUTIES, ACTIVITIES AND RESPONSIBILITIES** **INCLUDE BUT ARE NOT LIMITED TO**:
- Complete and maintain product training and certification for all serviced products on annual or as required basis
- Responsible for meeting service repair and preventative maintenance needs and driving customer satisfaction
- Responsible for booking and planning customer site visits
- Responsible for the full ownership of assigned units and the service and planning to support preventive and corrective events
- Responsible for contacting vendors (New and current) to setup and arrange for service needs as required.
- Comply with all Regulatory requirements and training for radiation safety and prevention.
- Support customer via on-call rotation
- Respond as required in accordance with customer contract requirements and manager requests
- Installs, repairs, and maintains equipment in the field; Electrical, Computer (hardware and software, mechanical, hydraulics, pneumatics, vehicle and other equipment - Provides customer training as required.
- Documents all inspections, maintenance, and repair work and submits paperwork in a timely basis
- Order, install, and return parts and manages repair parts cycle time and returns
- Prepares formal reports to management and customers as required
- Ensures that tools and test equipment are properly maintained and calibrated
- Assesses performance based on field support data
- Review, record and submit all expenses on time without delay within policy
- Provide technical support to customers and other service professionals as required.
- Maintains clear and concise business communication, both oral and written
- Exercises every available measure to control and minimize costs
- Travel, overtime, and work hours other than Monday-Friday may be required
- Maintain Smiths Detection core values
- Comply with and ensure department compliance with Company health, safety and environmental policies
- Comply with all applicable Canadian export control and security regulations
- Other duties as required or requested
**Qualifications** Education/Training**: Associate degree/Related Trade Certification (electrical, electronic, mechanical)/Military Training (electrical, mechanical, electronics). (Equivalence achieved through comparative work and life experience of 1-3 years is acceptable work experience in a related electrical or mechanical field service role). Computer literacy; General computer repairs and competency in use of all programs within MS Office Suite and aptitude for learning specialized software programs.
**Experience**: Minimum of _3 years_ experience directly involved in troubleshooting and field repair of but not limited to electrical, electronic, hydraulic, and mechanical systems and equipment. Desirable to have trade certification in electrical, electronic, or mechanical.
**Knowledge/Skills**: Required, but not limited to have advanced knowledge of the tools and skills to perform diagnostics and troubleshooting alone on electrical/mechanical equipment. Individuals shall possess excellent communications skills and have a strong orientation for customer focus and teamwork. Must be always responsive to all customer issues. Desirable to have knowledge in basic heavy commercial vehicle maintenance and operation.
**Supervises**: While supervision is not considered a primary responsibility of this position, there may be instances where supervision of others on a project basis may be required
**Background**: Must be able to pass an in-depth backgro
