Contact Centre Representative

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit

What you'll be doing

As a member of CIBC’s Dispute and Credit Centre team, the Contact Centre Specialist I, Cards Representative will respond to incoming inquiries or requests from either CIBC VISA or CIBC MasterCard customers in a pleasant, courteous, knowledgeable and professional manner. DCC Representatives may also be assigned to make outbound calls to clients to resolve client's disputes, educate the client on the dispute handling process or to request additional information from the client.
- At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview._- Ability to work independently in a private and quiet workspace (ie. in a room or office with a door that closes)- Wired Internet connection capable of continuously supporting excellent call quality and high-speed response rate (internet connection can be connected to modem through hard cable (not wireless) with a minimum download speed of 15 mbps and upload speed of 10 mbps)- Satellite internet providers are prohibited and cannot be used due to the impact on call quality and the stability of service.

Please note that the start date for this position is March 9th, 2026 and is a full-time permanent position.

Our Contact Centre is open from Monday to Sunday, 8:00 AM to 12:00 AM CST. We’d like for you to be available and flexible between these hours.

How you'll succeed- Client engagement - Engage in client-focused interactions that are meaningful and deliver trusted advice. Connect and refer clients to the right CIBC contacts to enable their financial success.- Call Ownership - Respond to incoming calls or make outbound calls. Take complete ownership of calls in a friendly, courteous and professional manner.- Data Collection - Gather information as required by Visa and MasterCard Operating Regulations to process and support chargeback. Request and send customer correspondence and follow up with customers when necessary. Who you are- You put our clients first. You engage with the purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.- You engage with your heart and mind. You care about people and respect different perspectives. You listen to and learn from the experiences of others.- You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.- You love to learn. You’re passionate about growing your knowledge, and you know that there is no limit to what you can achieve.- Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.- We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.- Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.- We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
- Subject to plan and program terms and conditions

What you need to know- CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.- You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.- We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency). Job Location

Regina-2412 11th Ave

Employment Type

Regular

Weekly Hours

37.5

Skills

Call Center, Client Service, Communication, Customer Experience (CX), Outbound Calls, Work Collaboratively