Quality Assessment Representative
2 weeks ago
Brandt is currently seeking a Quality Assessment Representative for our Regina Location.
- Deliver Contact Centre customer experience goals through obersvation and assessment of parts and reception calls
- Providing feedback to representatives abd leadership team
- Assisting in driving initiatives for continuous improvement
- Take ownership of customer opportunities
- Demonstrate adaptability and flexibilty by performing additional duties as required within the Customer Support Center
- Asisst in resolving customer and branch complaints and escalations as needed
- Keep current with contact center and customer experience trends and insights from call centre and branch call listneing as well as other industry best practices
- Achieve monthly parts and reception call quality assessments and customer experience goals
- Conduct research to help accelerate customer experience outcomes
- Participate in regular and adhoc call listening deep dives/call audits to understand best practices, key areas requiring focus and to make appropriate corrective action recommendations
LI-onsite
**Required Skills**:
- Strong organizationals skills are required, with the ability to manage multiple tasks and projects effectively
- Strong communication skills to convey information clearly and concisely with organization's executive team and colleagues
- Exceptional attention to detail
- Well established time management skills
- Flexible to support 24/7 contact center environment
- Previous experience in customer service quality initiatives
- Proficiency in Microsoft Office
- Bilingual English/French is an asset
-
Quality Assessment Representative
6 days ago
Regina, Canada Brandt Full timeBrandt is currently seeking a Quality Assessment Representative for our Regina Location. Fluency in both French and English is a requirement. Duties & Responsibilities - Evaluating the quality of calls against pre-established criteria - Providing feedback to representatives - Assisting in initiatives for continuous improvement **Required Skills**: Required...
-
Registries Quality Assurance Representative
8 hours ago
Regina, Canada eHealth Saskatchewan Full time**Employment Type**: Expression of Interest for SGEU Term less than 9 months- ** Location(s)**: SK-Rgna-Regina- ** Salary Range**: $28.001 - $35.091 Hourly- ** Salary Supplement**: included in hourly salary range (in-scope)- - **About eHealth** As leaders in digital health innovation, we transform health care through connected health systems and advancing...
-
Quality Control Representative
1 week ago
Regina, Canada ServcoCanada Full timeServcoCanada is looking for a Quality Control Representative to join our team and continue to grow the QA/QC department at our Regina office. ServcoCanada is the familiar brand name for a collection of companies across Canada. We promote a work environment that fosters openness, trust, and teamwork. We value an inclusive culture based on diverse...
-
Appraiser, Industrial Unit
2 weeks ago
Regina, Canada Saskatchewan Assessment Management Agency (SAMA) Full timeSAMA is the recognized leader and authority on property assessment, and Saskatchewan's service provider of choice. SAMA develops, regulates, and delivers a stable, cost-effective assessment system that is accurate, up-to-date, universal, equitable and understandable. **Our Organization**: The Saskatchewan Assessment Management Agency (SAMA) is an independent...
-
Chief Executive Officer
1 week ago
Regina, Canada Saskatchewan Assessment Management Agency (SAMA) Full time**Our Organization**: The Saskatchewan Assessment Management Agency (SAMA) develops, regulates, and delivers a current, effective and efficient property assessment system. We are an independent provincial agency with responsibility to the Province of Saskatchewan and municipal governments. **Position Summary**: With the upcoming retirement of our Chief...
-
Specialist, Nuclear Quality Assurance
2 weeks ago
Regina, Canada SaskPower Full timePermanent - Full Time We generate more than just power for the people of Saskatchewan. We also offer some of the best jobs in the province. Our challenging careers will help you grow, while being surrounded by a team committed to safety, openness, collaboration and accountability. We offer highly competitive salaries and benefits packages to our employees....
-
Quality Supervisor
2 weeks ago
Regina, Canada PCL Construction Full time**The future you want is within reach.** At PCL, we build the places where life happens and find camaraderie in the process. We're a community of builders committed to building better communities. That's why we're always looking ahead, and not just to the next project or what's next in our industry. We're also looking at what's next for you and how we can...
-
Quality Improvement Specialist
1 week ago
Regina, Saskatchewan, Canada HealthCareersInSask Full timePosition #: V42986Expected Start Date: December 19, 2025Union: OOSFacility: Saskatchewan Health AuthorityCity/Town: ReginaDepartment: Director System Flow ReginaType: Full-time temporaryExpected Up to Date: December 29, 2028FTE: 1Shift Information: Days, StandbyHours of Work: 5 shifts of 7.5 hours per 1 weeksRelief: NoFloat: NoField Hours: NoSalary or Pay...
-
Quality Improvement Specialist
2 weeks ago
Regina, Saskatchewan, Canada HealthCareersInSask Full timePosition #: V42984Expected Start Date: December 19, 2025Union: OOSFacility: Saskatchewan Health AuthorityCity/Town: ReginaDepartment: Director System Flow ReginaType: Full-time temporaryExpected Up to Date: March 01, 2027FTE: 1Shift Information: Days, StandbyHours of Work: 5 shifts of 7.5 hours per 1 weeksRelief: NoFloat: NoField Hours: NoSalary or Pay Band:...
-
Quality Assurance Analyst
6 days ago
Regina, Canada Avenue Living Communities Full time**Company Overview** Avenue Living Communities is Western Canada's fastest-growing private rental properties operator, with an expanding presence in Alberta, Saskatchewan, and Manitoba. Communities is in our name because we believe in bringing people together and building relationships, we are proud of every day. Our core values guide our actions, and our...