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Client Services Administrator
3 weeks ago
**Organization Overview**
Social Enterprise for Canada (SEC) is a charitable organization started in 1989 and serving York Region, Peel Region and Simcoe County. SEC seeks, secures and delivers a range of public services dedicated to creating communities that exemplify Canadian values of respect, inclusion, diversity, equity and sustainability.
SEC maintains its head office in Newmarket and provides public service signature expertise for immigrants, newcomers, early learning and development, Family Justice Service, Career and Labour market integration through programs such as Supervised Access, EarlyOn Child & Family Centres, Welcome Centre for Immigrant Services-Newmarket and several Before & After School and Licensed Childcare Programs.
**The Opportunity**
The Administrator has initial contact with potential and existing clients for participation in the Supervised Parenting Time program. The CSA creates strong working relationships with the Supervised Parenting Time program Coordinators and Staff in Peel and York Region providing clerical and administrative support. The incumbent will have excellent verbal and written communications skills dealing with sensitive information and verbal communication with clients who are experiencing high conflict family matters, anxiety and heightened emotional stress. The CSA will provide supports to clients by effectively corresponding with all customers by drafting, reviewing and editing time-sensitive correspondence to be sent to staff, clients, legal counsel and courts. Strong time management and organizational skills will be exercised to carry out and follow through with tasks associated with assignments. Other duties, relevant to the position, shall be assigned as required. The Administrator will use the iSAID Data base as a regular working tool.
**Job Duties**
- Provides and distributes information on agency services and referrals
- Responsible for contacting clients to assist them in completing the intake process, schedule appointments and visits and follows up with clients inquiry in a professional, considerate and respectful manner without bias
- Liaison with Children Aid Authorities, Mental Health professionals, Office of the Children’s Lawyer, Family Court officials and other supporting professionals involved with registering families
- Creates and distributes staffing schedules based on service delivery calendars
- Updates and maintains database entries for client initial contact information records of all programs and service status.
- Prepares statistical reports and compiles information on intake and service activity and submits to partner agencies and General Manager as required.
- Coordinates client payment/fees for services and follows up with client on outstanding payment
- Maintains a supply of labels, service specific information packages, forms and templates, and maintains central filing system.
- Updates Centre-specific procedures manuals as needed to provide coordinated administrative functions
- Provides training and orientation to new employees on procedures and policies and assists in coordinating administrative work to support coordinators, staff and volunteers.
- Assists with SEC staff attendance records, time sheets, and vacation requests.
- Maintains and coordinates room allocation schedule and activities and prepares and monitors telephone relief schedule, and acts as a backup for reception relief as required.
- Prepares and maintains meeting schedules, coordinates meetings, agency programs and events as directed
- Other duties will be assigned as necessary.
**Requirements**:
- Post-Secondary Degree or Diploma in office administration OR relevant experience in the field
- Demonstrated experience with MS Office with the ability to prepare and write reports/records and maintain same
- High level of integrity, confidentially, and accountability
- Excellent customer service skills; verbal and written
- Ability to respond professionally in pressure situations with a calm and steady demeanor
- Strong work ethic and positive team attitude
- Ability to establish and maintain effective working relationships with clients
- Good organizational, time management and prioritization skills
- Demonstrated problem solving ability
- Ability to effectively perform job duties with minimum supervision
- Promotes a strong public profile of Supervised Access and develops working relationships with social service, community and affiliated agencies to promote the Social Enterprise for Canada and its services
- Participates in pursuit of potential partnerships that will support and benefit Supervised Parenting Time program goals as part of the SEC team
- Technology familiarity and comfort
- Valid **First Aid and CPR**:
- Current Clean Vulnerable Sector Screen
- Valid Driver’s License, reliable transportation
**Work Conditions**
- This position requires flexible hours and requires periodic evening and weekend hours
- Manual dexterity required to use des
