Referral - Client Services Representative (Experience Required)

King Animal Hospital, a new Equine and Small Animal Referral and Emergency Hospital, is seeking a Client Service Representative to join our growing team

The Referral Client Services Representatives reports to the Client Services Manager and works closely with clients and with veterinary staff.

The main purpose of the Client Service Representative is to provide exceptional customer service to clients and ensure that their experience at the clinic is positive and welcoming. In providing an outstanding client experience, the Client Service Representative will build a positive relationship between the clinic and its clients.

**What We Offer**

King Animal Hospital is dedicated to excellent patient care but is also committed to employee wellness and development:
We are committed to ensuring you have meaningful work with continuing education and career path planning.
- We integrate wellness systemically into the hospital with full bench strength support, an onsite Social Worker and Human Resources professional, paid time off, healthy schedules, defined roles and responsibilities, and a corporate gym.
- We will work hard to ensure you are seen for the unique contributions that you bring to the hospital.
- We understand the importance of strong interdepartmental communications and are dedicated to ensuring all employee’s voices are heard.
- All leaders will have leadership training to further support a positive culture.

We offer a competitive salary and benefits package, including:

- Extended health and dental insurance, and life insurance for full-time employees
- Paid time off including vacation, sick days, personal days for full-time employees
- Discounts on personal pet services and products

Responsibilities include:

- Welcoming patients, clients, and visitors in person or on the telephone
- Working patiently, attentively, and compassionately with clients in various emotional states (distressed, angry, frustrated clients).
- Work with the veterinarians and RVT team to triage telephone calls and allocate appropriate advice.
- Provide clients with estimates for costs and provide invoice and process payments.
- Manage the processing of insurance claims on behalf of the client.
- Working with insurance companies and/or veterinary financing companies to assist with client invoicing.
- Maintaining patient accounts and managing veterinary record requests by obtaining, recording, and updating personal and financial information.
- Completing referral intake processes, perform administrative tasks of medical and diagnostic records.
- Handling client complaints and concerns with professionalism and tact
- Processing payments and maintaining financial records
- Assisting with inventory management and ordering supplies as needed
- Assisting with various administrative tasks, such as data entry
- Maintaining a clean and organized reception area
- Protects clients’ rights by maintaining confidentiality of personal and financial information.
- High school diploma or equivalent.
- Previous experience working in a veterinary clinic or similar setting preferred.
- Previous experience with scheduling, administration, and or data entry.
- Demonstrated experience in client or customer service role is preferred.
- Excellent customer service skills and the ability to handle difficult situations with patience and professionalism.
- Strong communication and interpersonal skills.
- Ability to multitask and prioritize in a fast-paced environment.
- Detail-oriented with strong organizational skills.
- Familiarity with basic computer programs, such as Microsoft Office.
- Willingness to work flexible hours, including evenings, overnight shifts and weekends.
- Role requires rotating shifts 7 days a week, days, evenings, and overnights
- Some administrative experience and skills are a great asset

**Job Types**: Full-time, Permanent

Pay: $18.00-$22.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Flexible schedule
- Life insurance
- On-site gym
- On-site parking
- Paid time off
- Store discount
- Vision care
- Wellness program

Flexible language requirement:

- French not required

Schedule:

- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Night shift
- Weekends as needed

Work Location: In person