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Client Care Manager, Full Time
2 weeks ago
**If you are a seasoned professional nurse with community and leadership experience looking for an opportunity to grow with a thriving private healthcare organization and truly make a difference in the lives of our clients and their families, this may be just what you're looking for.**
Enjoy the variety of working one-on-one with individuals and their families to develop and oversee care plans with the goal of improving each client’s quality of life. Use your experience to engage in the community to build relationships with professionals in the health care industry, providing direction and supervision to the client care team. This position oversees all aspects of client care to ensure that the quality of care is consistent with the mission and vision of Memories+ Home Healthcare’s high standards of care.
**Key Activities and Responsibilities**:
**_Client care management: _**
- Performs initial and ongoing client assessments.
- Identifies and responds to issues affecting client safety;
- Calls / visits clients on a regular basis during or outside hours of care, to monitor client status and satisfaction.
- Monitors each client’s well-being and observes for signs of ill health, ensuring that appropriate professionals are involved in the case at all times.
- Makes recommendations for changes to the client care provided if needed, and informs the Powers of Attorney, when necessary, of any changes in the client’s case and condition / communicates with appropriate health care professionals as required.
- Investigates all client complaints and reports all actions in the clients’ files.
- Provides advice in emergency medical situations as required.
- Updates ClearCare each time a call is taken or field visit made.
**_Field staff management: _**
- Supervise field staff and provide regular feedback / coaching to ensure Memories+ Home Healthcare quality standards and protocols are met at all times.
- Complete Field Staff performance evaluations (probationary, annual and disciplinary) as required.
- Promote staff development plans and provide opportunities for continued education of staff.
- Prepares, facilitates and leads Orientation and In-Service training sessions, staff meetings for employees on an ongoing basis as required.
- Works alongside Administrator and/or Executive Director to create master schedule on Monthly basis based on staff availability and any changes on a regular basis, notifying staff and clients of changes. Call employees to offer and confirm shifts as required.
**_Business development and community outreach: _**
- Develop and nurture positive professional relationships with key community partners as required for client’s care coordination and business development.
- Coordinate and facilitate community info sessions on a regular basis.
- Supports Health and wellness clinics, trade show tables and information sessions in community as required.
- Works closely with Executive Director on special assignments relating to training, Community and Employee Relations and other specific Memories+ Home Healthcare programs.
**_Other: _**
- Perform on-call Phone coverage shifts as required.
- Answer phones and screen enquiry calls with intent to set up assessments on an as-required basis.
**Job Types**: Full-time, Permanent
**Salary**: $72,000.00-$82,000.00 per year
Schedule:
- Day shift
- Evening shift
Ability to commute/relocate:
- Newmarket, ON: reliably commute or plan to relocate before starting work (required)
**Education**:
- Bachelor's Degree (preferred)
**Experience**:
- Community Nursing: 2 years (required)
- Supervisory: 1 year (required)
Licence/Certification:
- Registered Nurse (RN / RPN) License (required)
Shift availability:
- Day Shift (required)
