Hotel Night Auditor

6 days ago


Moncton, Canada Four Points by Sheraton Moncton Full time

**DUTIES and RESPONSIBILITIES** - Check and balance daily postings and run the "night audit". - Process wake up calls - Filing forms and other paperwork - Work in a computerized environment. - Take, cancel and change room reservations. - Register arriving guests, assign rooms, and check-out guests. - Process group arrivals and departures. - Process guest departures and payments. - Post charges and payments to guest rooms and meeting rooms. - Balance cash float and daily cashier reports. - Handle a multi-line switchboard. - Arrange services for guests with special needs. - Provide information to guests about hotel facilities, services, and points of interest in the area. - Store and retrieve guest luggage. - Investigate and resolve guest complaints efficiently. - Monitor occupancy statistics. - Follow emergency and safety procedures. **EDUCATION, SKILLS and EXPERIENCE** - Post-secondary education is preferred but not required. - Hospitality industry experience preferred - Working knowledge of Microsoft Word, Excel, and Outlook. - Positive friendly attitude. - Excellent communication skills. - Guest service oriented. - Professional appearance and excellent grooming. - Skilled in multitasking and time management. - Team player with excellent interpersonal skills. - Ability to exercise good judgment. - Ability to remain calm and effective under pressure. - Reading, writing and speaking English. - French speaking a definite asset. **PHYSICAL DEMANDS and WORKING CONDITIONS** Require multiple hours of standing in front of a computer as well as physical patrols of the premise. There is also the physical demand of assisting guests with their luggage. **Job Type**: Part-time Pay: From $16.30 per hour Schedule: - 8 hour shift - Holidays - Night shift - Weekends as needed Work Location: In person Application deadline: 2024-05-13 Expected start date: 2025-03-03


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