Office Manager

**At Day & Ross, you’ll go far.**
Day & Ross is one of Canada’s largest transportation companies, serving top brands across North America. We got our start hauling potatoes in 1950, and now we have a team of more than 8,000 employees, drivers and owner operators.

We believe our people are our greatest strength - and we treat them like family. For over a decade, we’ve been recognized as one of Canada’s Best Managed Companies, and we have been named a Top Company for Women to Work for in Transportation every year since 2018. Our industry recognition is a testament to the family values we share with our parent company, McCain Foods Limited.

**About the Role**

Office Manager
Full-time
Woodstock, ON

As an Office Manager for The Day & Ross Transportation Group, you will be responsible for overseeing all Terminal Administration, Customer Service, Billing, Collections and Broker Pay Functions. Developing an engaged and motivated admin team is critical to the success in this role. A motivated, administrative professional with an emphasis on being customer solution and process improvement focused will be key elements to your success.

You will be a key manager in in the terminal and have an important role in the overall success of the operations and will need to work with the other managers as a unified team to accomplish a high satisfaction rate with the customers and improve current processes.

**How You’ll Help**
- Manage the admin staff to ensure each meets service, quality and productivity objectives
- Plan and coordinate administrative procedures and systems; devise ways to streamline processes
- Manage employee issues such as individual poor performance, inappropriate behaviour, absenteeism, etc
- Recruit and train employees on systems, processes and workflows
- Monitor inventory of office supplies and the purchasing of new material with attention to budgetary constraints
- Ensure employee scheduling is optimal to meet customer, operational demands and ensure compliance with internal hours of work policy
- Work collaboratively with terminal based teams and teams performing centralized corporate functions
- Maintain a high level of service to both internal and external customers
- Cultivate and foster a positive and productive culture in the office.
- Manage and maintain a safe office environment.
- Oversee general office communications and announcements
- Assist Terminal Manager with special projects as needed
- May perform other duties and/or responsibilities as required

**Your Skills & Experience**:

- Minimum of secondary education, with preference of post-secondary education (general stream), or a combination of education and experience.
- Previous Transportation or operational experience is preferred, various roles within transportation would be beneficial
- Agile and thorough learner, recognizing and adapting to continuously changing conditions
- Communication skills - advanced both written and spoken
- Computer skills - accuracy, MS products, AS400, web based programs
- Demonstrated customer relationship skills
- Time management skills
- Strong conflict resolution skills
- Able to work deadlines in high transactional environment
- Ability to champion business needs in a collaborative manner to colleagues
- Strong send of urgency and ownership on deliverables
- Results focused
- Able to work with little supervision
- Subject to a clear criminal background check prior to employment
- Travel not normally required
- Office environment with computer work and handling of documentation
- Extended period sitting in a work station working on a computer and on a phone
- Normally Monday to Friday, day time hours but may be required outside of these hours
- As a federally regulated employer, Day & Ross fully supports the principles of employment equity and encourages all qualified members of the designated groups to apply._

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Company pension
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Every Weekend
- Monday to Friday

Ability to commute/relocate:

- Woodstock, ON: reliably commute or plan to relocate before starting work (required)

Work Location: One location