2025-03 IT Support Specialist

**JOB POSTING**

IT Support Specialist (casual on-call)

Competition No. #2025-03

Starting Hourly Rate: $38.61

Classification Band 4
- Victoria International Airport (YYJ) is the 11th busiest airport in Canada and is located on the homelands of the WSANEC People whose historical relationship to the land continues to this day. YYJ has been rated one of the top ten most-loved airports in the world by CNN Travel and has been named one of BC’s Top Employers annually since 2020. Winner of the best regional airport in North America award by Airports Council International in 2012, 2014 and 2020, YYJ provides a safe, secure, sustainable, and efficient airport that creates prosperity for our region by connecting Greater Victoria with the world. Victoria Airport Authority has managed the operations at YYJ on behalf of the surrounding communities since April 1, 1997._

**Career Opportunity**:
Are you passionate about technology and eager to make a real impact in a fast-paced, high-energy environment? At Victoria Airport Authority (VAA) we don’t just keep systems running —we power the cutting-edge technology that keeps passengers, employees, and operations running smoothly and securely.

As an IT Support Specialist, you’ll be a key member of our Information Technology team, ensuring the seamless operation of critical airport systems. From troubleshooting infrastructure issues to maintaining cyber-security and communication networks, your expertise will directly contribute to safety, efficiency, and innovation at VAA.

No two days are the same at an airport You’ll face new challenges and opportunities to grow your IT expertise everyday, working alongside skilled professionals who value problem-solving, innovation and continuous improvement.

The IT Support Specialist is a union position reporting to the IT Supervisor. Some after-hours emergency support and regular scheduled maintenance may be required.

**Requirements**:
**_ Education & Experience_**
- Completion of Grade 12 and additional IT related training or courses
- Three years in a general IT support role

**_
Skills and abilities:_**
- Excellent customer service and interpersonal skills and the ability to communicate effectively
- Excellent prioritization and organizational skills, with the ability to work under deadlines with conflicting demands
- Ability to be tactful, demonstrate excellent judgement, and work as a positive, collaborative team member
- Enthusiastic, energetic, and the ability to be a self-started and work independently
- Able to stand on ladders up to 12’ and be comfortable lifting up to 50 lbs.
- Manage and maintain VAA workstations and network devices
- Provide software support and maintenance
- Provide software support and training in areas such as:

- MS Windows 10 and 11
- Microsoft 365
- Flight Information Display system (FIDS)
- Mobile devices and Mobile Device Management (MDM)
- Be an active participant within the IT Department contributing to meetings and projects

**_ Required Security Clearance_**
- Within six (6) months of hire the IT Support Specialist must obtain and maintain the appropriate level of Airport Security Clearance (RAIC)**

VAA is part of the federally regulated air transportation sector and employees must abide by any potential future federally mandated health measures (e.g. COVID-19 vaccination/booster shots).

Please refer to the full list of Requirements and Duties as found in the job description on VAA’s website.

**VAA Values**

VAA has an incredibly bright future ahead and its success depends entirely on our team of very talented, dedicated staff. We want to ensure VAA is an environment where our people thrive and is an organization where people are proud to work, where our culture is admired and where career aspirations are fulfilled. At VAA we’re proud to be living our Values:
People We work as a team, supporting and respecting one another to bring out the best in each of us.

Excellence We lead in safety, quality, and innovation to create exceptional experiences.

Integrity We ensure that honesty, equity, and accountability are the cornerstones of everything we do.

Community We foster meaningful relationships through service excellence and responsible stewardship.

**Applications**:
Join us in shaping the future of airport technology Interested applicants may submit their Cover Letter and Resume quoting Competition #2025-03 by 4:00 pm, Friday, March 7th, 2025.

**We sincerely appreciate the interest of all applicants; however, only those selected for further consideration will be**_ contacted._**
- The Restricted Area Identification Card is a security pass issued by local airport authorities to all non-passengers working in the restricted areas of airports.