Conference Services Manager

2 days ago

Victoria, Canada Oak Bay Beach Hotel Full time

The Oak Bay Beach Hotel, recently named **the #1 hotel in Canada** by Condé Nast Traveler, is known as both a luxury destination in Victoria and an amazing place to work In addition to a rewarding career, our team members receive countless perks such as complimentary parking, health benefits, a daily staff meal plan, birthday and Christmas bonuses, staff parties, awards, and more. If you are interested in joining our team, then we have a fantastic opportunity for you.

**Conference Services Manager**

The Conference Services Manager is responsible for the coordination and planning of all conference duties. This includes corporate events such as retreats, meetings, weddings, and internal productions at the Oak Bay Beach Hotel. This position requires strong, clear, and consistent leadership to lead a small team with a key focus on guest service, catering, sales, and maximization of revenue for our event and meeting space business.

**Responsibilities**:

- Responsible for the coordination and success of all events
- Act as the primary liaison between all hotel departments and Conference Services guests prior to arrival and throughout the planning stages.
- Assist in creation and management of the Conference Services Budget
- Responsible for sourcing and booking talent for events.
- Build the banquet event orders (BEO’s) and Resumes for the execution of events
- Process billing for accounting once the event is complete.
- Keep abreast of industry and competitive-set ideas to improve the guest experience.
- Employee management including training, reviews and progression plans.
- Work with the other Hotel departments to develop and implement innovative revenue streams.
- A flexible schedule is required, however the schedule will mainly be M-F. Some evening and weekend hours will be required to meet work priorities and operational/client needs
- Work closely with the Chef to create menus for special events and banquets.
- Lead weekly BEO and Resume meetings to provide operations with overview of upcoming events in house.
- Prepare sales plan for increasing event sales at Oak Bay Beach Hotel
- Preplanning site inspections with clients as required.

**Qualifications**:

- 2-4 years of experience in a leadership role within conference services or events.
- Prior experience in a luxury hotel/resort environment.
- Certified Meeting Professional (CMP) certification preferred.
- Strong working knowledge of hospitality industry principles, methods, and practices.
- Proven public speaking capabilities
- Ability to analyze and interpret the needs of clients, entertainers, and guests.
- Proven knowledge of conference and event cost analysis, fiscal management, yield management and budgeting techniques.

**Job Types**: Full-time, Permanent

**Salary**: $60,000.00-$80,000.00 per year

**Benefits**:

- Company events
- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Weekend availability

**Experience**:

- Conference Services: 1 year (preferred)
- Leadership: 1 year (preferred)

Work Location: One location

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