Sales Operations Supervisor

**Description**

Bring your IT career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your career and future. A Fortune 200 leader, we’re the driven professionals and technology experts companies turn to most to solve their IT challenges.

As a Sales Operation Supervisor your aim is to improve operational efficiencies across the sales lifecycle. In addition, drive profitable revenue growth through operational management of assigned sales district(s).

**What you’ll do**:

- Develop trusted partnerships with assigned Sales Manager(s) to provide operational delivery support
- Develop collaborative teaming relationships with internal CDW departments to resolve order issues and develop process improvements (e.g. drop ship emergencies, backorder management, bid escalation, etc.).
- Lead Account Manager discussion within a Sales Advisory Board to identify process improvements and provide actionable intelligence to the relevant internal persons/departments, and with the goal of returning resolutions to sellers
- Assess and determine impact of decisions related to negative gross margin orders, freight/price adjustment, or product return to ensure profitability and customer satisfaction.
- Provide strategic resolution to escalated customer service issues.
- Proactively seek data and provide actionable intelligence to Sales Manager to grow revenue.
- Review month end backorder reports and strategize with Account Managers to determine correct course of action to close deals and ensure business stays with CDW.
- Accountable for resolving Account Manager commission miscalculations. Responsible for recommending solutions.
- Manage utilization of sales programs including plays, targets, leads, and penetration programs. Partner with Sales Manager to create solutions if utilization is low and execute to demonstrate profitability.
- Assess account assignments to determine areas of potential risk and partner with Sales Manager to propose solutions.
- Partnering with Account Managers and the contract editor team to set strategic pricing structures for customers.
- Analyze and determine skill gaps among the Account Managers. Convey those areas to the Sales Manager to address accordingly. Collaborate with partners not included in territory plans and Account Managers to drive growth and profitability in those categories.

**What you need to succeed**:
**Must have**:

- 5+ years of experience with sales process management
- Deep knowledge of backbone departments, responsibilities, and processes
- Excellent oral and written communication skills
- Demonstrated analytical and problem-solving skills
- Ability to develop trusted relationships (internal and external) at all levels in an organization
- Proven collaboration and teaming skills

**Nice-to-have**
- University degree
- 2+ years of experience managing a team
- Knowledge of AS400 and order processing
- Excel proficiency

**Who we are**:
CDW is a leading technology solutions provider to business, government, education and healthcare organizations across the globe. Our fingerprints can be found on technology in workplaces of more than 250,000 companies; from fresh-faced start-ups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small.

**What you can expect from us: Culture, coworkers, careers.**
CDW is not only the People Who Get IT but the People who get People. Our relationships are fueled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you’ll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self—and your best ideas—to CDW. Because diverse perspectives bring forth better problem solving—and better solutions for our customers on a rapidly evolving technology landscape.