Receptionist/office Assistant

2 weeks ago


New Westminster, Canada Restore Physiotherapy New Westminster Full time

We're looking for a warm, professional and enthusiastic person to join our team as a Receptionist/Office Assistant. We are a small Physiotherapy clinic that prides ourself on providing exceptional care for our patients and creating a welcoming, inclusive and supportive environment for our team and our patients. Our team is passionate about what we do and we love to learn and grow - we're looking for someone like-minded to learn and grow with us.

**Responsibilities**:

- create an environment that allows everyone who enters our space to feel welcome and at ease
- schedule appointments, bill patients and collect payment. We use the Jane App clinic software
- process billings to insurers
- correspond with insurers, other medical professionals and law offices
- end of day balancing of payments
- assist in managing clinic inventory and ordering of supplies
- fold and restock laundry and manage our laundry delivery service
- manage social media accounts
- light cleaning of the reception area

**Qualifications/Attributes/Experience Required**
- excellent interpersonal and communication skills, both in person and in writing
- exceptional customer service skills that radiate compassion, warmth & welcome
- able to exercise discretion and confidentiality in dealing with patient records
- strong organizational and problem solving skills
- able to effectively prioritize tasks and multi-task
- able to work well with mínimal supervision
- strong computer skills and accuracy in data entry, appointment scheduling and sales reconciliation
- **the following are assets**:

- 1) experience working at a physiotherapy clinic or other health/medical clinic
- 2) experience with direct billing to insurers/extended medical companies
- 3) experience with the Jane App clinic software
- 4) Medical Office Assistant certification and/or equivalent experience or education

**Hours of Work**:

- 40 hours per week. Specific schedule has some flexibility and will be organized at time of hire. Weekdays only.

Please send your resume with a cover letter highlighting your strengths and outlining your availability and expected hourly wage. Only successful applicants will be contacted for an interview.


**Job Types**: Full-time, Permanent

Pay: From $24.00 per hour

Expected hours: 30 - 40 per week

**Benefits**:

- Company events
- Extended health care
- On-site parking
- Paid time off

Ability to commute/relocate:

- New Westminster, BC V3L 5H1: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Front desk/reception: 1 year (preferred)

Work Location: In person



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