Drop-in Assistant

The Drop-In Assistant plays a crucial role in supporting the operations of both the Drop-In and Navigation & Access departments at Weston King Neighbourhood Centre (WKNC). By collaborating closely with the Drop-In Coordinator and Navigation & Access Coordinator, the Drop-In Assistant ensures the seamless delivery of services, advocacy, and support to the community and populations served.
- **Key Responsibilities**:_
- i. Drop-In Services Support_
- Assist in the implementation and oversight of drop-in services at WKNC under the guidance of the Drop-In Coordinator.
- Support the delivery of core drop-in services such as daily meal services, weekly grocery distribution, laundry/shower appointments, and distribution of basic needs items.
- Manage and maintain non-food inventory and donations for both sites, including procurement of supplies and record-keeping.
- Participate in the recruitment, training, and management of volunteers and placement students within the drop-in department.
- Ensure the safety and inclusivity of program spaces in accordance with partner/funder agreements.
- Assist in day-to-day operations by answering phones and taking messages.
- Maintain front office activities and assist with workshop planning and organization.
- Maintaining a clean and safe environment
- ii. Program Development and Administration:_
- Support the development and implementation of programming at WKNC, including social activities, workshops, events, and community-wide initiatives.
- Assist participants, students, and volunteers in setting and achieving personal or professional goals and action plans.
- Contribute to the completion of progress reports, evaluations, and other required documentation for program monitoring.
- Provide input and recommendations for improving organizational functions and policies related to program delivery.
- iii. Advocacy and Partnership Support:_
- Collaborate with the Navigation & Access Coordinator to provide advocacy-related services to participants, with a focus on housing, income support, and other essential needs.
- Assist in managing communication channels for housing-related inquiries and coordinate offsite meetings _if _needed.
- Support partnership development and management by coordinating outreach activities to address participant needs.
- iv. Management and Coordination:_
- Assist in day-to-day program running with the Drop-In Manager.
- Participate in supervising students and volunteers, ensuring adherence to policies and performance standards.
- **Qualifications**:_
- Degree/Diploma in social service/work, or related post-secondary education.
- Office, organizational and administration skills is an asset.
- Experience working in a community-based organization or social services setting.
- Strong organizational and communication skills.
- Ability to work collaboratively in a diverse team environment.
- Knowledge of advocacy principles and experience in providing support to marginalized populations.
- Proficiency in Microsoft Office suite and database management software.
- Lived-experience is considered an asset.
- **Working Conditions**:_
- This position _may _require occasional evening and weekend work.
- This position _may _require weekly summer sessions offsite within the community.
- The role may involve interacting with individuals experiencing homelessness, mental health challenges, and or substance use issues.

Weston King Neighbourhood Centre is committed to complying with the Accessibility for Ontarian’s with Disabilities Act (AODA). If you require accommodations to participate in this activity, please let us know.

WKNC has a mandatory vaccine policy in place, accommodations will be made for those with medical exemptions.

**Job Types**: Full-time, Permanent

Pay: $40,000.00-$43,000.00 per year

**Benefits**:

- Casual dress
- Discounted or free food
- Flexible schedule

Schedule:

- 8 hour shift
- Evening shift
- Monday to Friday
- Weekends as needed

Ability to commute/relocate:

- Toronto, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Confirm that you are fully vaccinated
- Do you have a Diploma or Degree in Social work or equivalent?

**Experience**:

- Social Services: 1 year (required)

Work Location: In person