Drop-in Team Lead

1 week ago

Toronto, Canada Margaret's Housing and Community Support Services Full time

Under the direction of the Director of Programs & Services and the Drop-In Coordinator, the Drop-In Team Lead Worker will be responsible for promoting a safe, supportive, and welcoming center for service users.
- Provide a welcoming environment for drop in users, ensuring that they have prompt access to all related programs and services including crisis management in a friendly and professional manner.
- Monitor and de-escalate possible crisis situation.
- Report the effectiveness of programs and services; suggest new services or programs to meet needs not currently being addressed; Identify and address service gaps for individuals accessing Drop-In programming
- Work with Drop-In Coordinator in evaluating on-going activities at the Center and in introducing new activities that will benefit clients.
- Implement record-keeping procedures to monitor attendance, donations, and professional visitation and contribute to statistical summaries and reports.
- Ensure the facility and surroundings are properly maintained, organized, and in working order and arrange for services as needed.
- Liaise with food suppliers for grocery and food delivery.
- Order cleaning, hygiene, and harm reduction supplies, first aid boxes, office supplies, etc.
- Participate in volunteer recruitment, onboarding, training, and performance management.
- Oversee direct service to client including information and referral, crisis management, life skills instruction, advocacy, and accompaniment and document according to agency practices
- Promote Margaret’s Toronto East Drop-In Center in the community, develop partnerships, and liaising with other community agencies and stakeholders as necessary.
- Work collaboratively with the Drop-In Coordinator and assist with overall coordination of Drop-In Services
- Participate in Coordinator Meetings and regular Drop-In meetings
- Engage in fundraising activities and resource acquisitions
- Perform other duties as required/assigned.

**Qualifications**
- Social Work Degree or equivalent
- 3-5 years experience working with individuals experiencing homelessness, mental health & addiction issues
- 2 or more years experience in a supervisory position
- Exceptional communication and conflict resolution skills
- Knowledge of client - centered services, recovery model and anti racism and anti oppression practices or procedures

Margarets is an equal opportunity employer. Should you need accommodation for the interview process, please do not hesitate to reach out prior to your scheduled interview.

We thank all individuals for applying, however only those selected for an interview will be contacted. No phone calls please.

COVID-19 considerations:
All employees are required to follow organizational and public health guidelines related to COVID-19 including, but not limited to, wearing a mask in the workplace. All employees are required to be fully vaccinated.
- Second language an asset

**Job Types**: Full-time, Fixed term contract

**Salary**: $15.50-$22.00 per hour

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Toronto, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Bachelor's Degree (preferred)

Work Location: One location

  • Drop in Coordinator

    1 week ago

    Toronto, Canada Weston King Neighbourhood Centre Full time

    We are looking for a leader in the Drop-In sector of Community Services. **Description**: The Drop-in Coordinator is responsible for implementation and oversight of drop-in services at both Weston King and Mount Dennis Neighbourhood Centres. By setting goals for improvement and responding to the needs of participants, they will plan and deliver core...

  • Drop-in Supervisor

    2 weeks ago

    Toronto, Canada Friends of Ruby Full time

    **Friends of Ruby** Friends of Ruby is dedicated to the journey and well-being of 2SLGBTQIA+ youth, aged 16-29 through mental health services, social services, and housing. Friends of Ruby offers Youth Mental Health services, a Youth Drop-In Centre, and a Transitional Home. The Centre provides access to barrier-free counselling and therapeutic groups, case...

  • Drop-in Assistant

    7 days ago

    Toronto, Canada Weston King Neighbourhood Centre Full time

    The Drop-In Assistant plays a crucial role in supporting the operations of both the Drop-In and Navigation & Access departments at Weston King Neighbourhood Centre (WKNC). By collaborating closely with the Drop-In Coordinator and Navigation & Access Coordinator, the Drop-In Assistant ensures the seamless delivery of services, advocacy, and support to the...

  • Drop-In Worker

    2 weeks ago

    Toronto, Ontario, Canada Margaret's Housing and Community Support Services Full time $104,800 per year

    Organization Introduction:At Margaret's Housing & Community Support Services Inc., our mission is to provide a continuum of housing and support services for individuals who struggle with addiction, substance abuse, and mental health challenges through an array of innovative programs, advocacy, and education which empowers individuals to build and reclaim...

  • Drop-in Worker

    2 weeks ago

    Toronto, Canada Margaret's Housing and Community Support Services Full time

    Margaret's mission is to provide the continuum of housing and support services for individuals with mental illness through innovative programming, advocacy and education, which empowers them to build and reclaim their lives. Reporting to the Drop-In Coordinator, the Drop-In Worker’s role is to provide support, orientation and information and referral...

  • Drop-In Assistant

    1 week ago

    Toronto, ON MT L, Canada The Neighbourhood Group Full time $13,760 - $25,980 per year

    The Neighbourhood Group (TNG) is a multi-service agency that includes Central Neighbourhood House, Neighbourhood Link Support Services and St. Stephen's Community HouseJOB OPPORTUNITY Job# TNG POSITION TITLE: Drop-In Assistant (Winter Hours)DEPARTMENT: Urban Health and Homelessness ServicesSTATUS: Contract Full Time, CUPE 7797# HRS / WEEK: 35CONTRACT DATES:...

  • Supervisor, Drop-in and Outreach

    3 days ago

    Toronto, Canada Covenant House Toronto Full time

    **Supervisor, Drop-In and Outreach** *** **Outreach** *** **Full-Time, Permanent** *** **Level 8** Covenant House helps youth ignite their potential and reclaim their lives. As Canada’s largest agency serving youth who are homeless, trafficked or at risk, we offer the widest range of services to hundreds of young people every day. More than a place...

  • Drop in Manager

    2 weeks ago

    Toronto, Canada Weston King Neighbourhood Centre Full time

    We are looking for a leader in the Drop-In sector of Community Services. **Description**: This leadership position works closely within a team environment, providing direct participant services and support, responsible for the supervision of staff, volunteers, students, and all participants. Providing guidance, support information/referral and resources...

  • Drop Specialist

    1 week ago

    Toronto, Canada Labatt Breweries Canada Full time

    Dreaming big is in our DNA. It’s who we are as a company. It’s our culture. It’s our heritage. And more than ever, it’s our future. A future where we’re always looking forward. Always serving up new ways to meet life’s moments. A future where we keep dreaming bigger. We look for people with passion, talent, and curiosity, and provide them with...

  • Community Worker- Corner Drop-in

    1 week ago

    Toronto, Canada The Neighbourhood Group Full time

    _**The Neighbourhood Group (TNG) is a multi-service agency that includes Central Neighbourhood House, Neighbourhood Link Support Services and St. Stephen’s Community House**_ **JOB OPPORTUNITY** Job# TNG2025-151 **POSITION TITLE**: Community Worker - Corner Drop-In **DEPARTMENT**: Urban Health and Homelessness Services **STATUS**: Contract Full-Time,...