IT Support Representative

**JOB TITLE: IT Support Representative
- 6 Months Contract**

**Location: Mississauga**

**Why you should come work with the Romet Team**:

- **We offer market competitive salaries**:

- **Annual bonus plan**:

- **100% company paid benefits**:

- **Group retirement plan**:

- **Training opportunities**:

- **Social events, a great team and more**

ROMET Limited was founded in 1972. Today, Romet is an international market leader that provides end-to-end measurement solutions to natural gas utilities across the globe by providing best-in-class technologies to meet our customers' needs now and 20 years from now. Our technological platforms are designed to seamlessly provide customer-centric measurement solutions. Our mission is centered on customer satisfaction through responsive deliveries, technical support and customer service that is matched with rugged and reliable products, manufactured with uncompromising quality, accuracy, and safety requirements. We will continue developing innovative technologies within the natural gas industry, promoting efficient, sustainable, and cost-effective energy solutions.

Romet is a collaborative organization where talent is combined with experience to drive our business toward success. This is made possible by the work ethic, creativity and passion of our team members and their continued commitment to delivering customer satisfaction. Our team is truly diverse with different areas of expertise and backgrounds, all guided by a team of experienced and innovative leaders. Romet has been recognized as a Platinum winner for Best Managed Companies in Canada for eight consecutive years.

For the right person this is an exciting opportunity to be developed and invested in to become an integral member of the Information Technology team. We are looking for a highly motivated, focused, and outgoing person who wants to springboard their career with a thriving manufacturing company. You will be provided the coaching and training needed throughout the onboarding and orientation process that will build from your base of skills acquired from your past experiences.

You will learn our business during your training with our experts in Engineering and Operations.

If you are excited at the prospect of joining an award-winning, high growth, technically relevant organization this may be the opportunity you.

**GENERAL ACCOUNTABILITY**:
Reporting directly to the Director of Operations, the IT Support Representative will provide onsite technical support to all users on their company assigned tech devices and related tools. Including the assigning of and overseeing the inventory of company devices, and maintenance of the company’s computer networks and systems, ensuring that they run smoothly.

***Key Job Responsibilities and Accountabilities**:

- Provide support for diverse technical issues; troubleshoot and support existing hardware and software: desktops/laptops. Troubleshoot and support hardware peripherals: network printers, scanners, tablets, etc.
- Support local and remote user base. Configure and install workstations/laptops and peripherals
- Document steps to resolution. Act independently to resolve support calls and achieve a high percentage of incident resolution without escalation
- Advise and educate users on procedural guidelines to ensure a complete solution to their technical or service questions. Provide ad-hoc training when necessary
- Experienced in setting up user access and user profiles, backup and recovery, and day-to-day computer systems operations. Responsible for seamless on-boarding and off-boarding of users
- Experience with middleware and gateways; Experience with distributed and networked systems
- Awareness of emerging IT trends
- Networked directory services security and administration including Active Directory LDAP services; Perform scheduled maintenance upgrades. Microsoft Clients and Servers (including security features and administration)
- Manage and implement systems security with a demonstrated knowledge of firewall rules, file permissions, user groups, account administration, and package management. Configuration and support for virtualization technologies, in particular VMware
- Maintaining all IT documentation e.g. System maps, training material & logs etc. Maintain concise records and prepare activity/status reports
- Support ERP and reporting products (Navision, Jet Reports, CRM)
- Drive cloud migration strategy for Microsoft Azure
- All other duties as assigned by the Director of Operations

**Skills and Qualifications**:

- Strong technical and analytical skills required
- Excellent communication skills both written and verbal in English
- Must be a self-starter and work independently to be able to manage multiple projects simultaneously, organized with strong time management
- Understanding of the term, SQL SERVER and how to edit permissions
- Excellent organizational and interpersonal skills

**Educational/Experience Requirements**:

- Colleg