Dartmouth - Dispatcher / Customer Service Representative

**Location**: Dartmouth, NS (On Site)
**Position Type**: Full Time - Permanent
**Reporting**: Operations Manager
**Start Date**: As Soon As Possible
**Hours**: Monday to Friday, 7:00am - 3:30pm
**Compensation**: $50,000 - $55,000
**About Miller Waste Systems**:
Miller Waste Systems Inc. has been in operation since 1961. As a proudly Canadian, privately owned and operated Waste Company, Miller Waste is a leader in waste management and diversion, providing governments and industries with a wide range of services in the province of Ontario, Nova Scotia, New Brunswick, and Manitoba, and currently operates out of more than 30 locations.
Our people are our number one asset and together we are working towards achieving our vision to be the most trusted, most operationally excellent integrated waste provider in North America.
Join us and become a part of the Miller Waste team and be a part of something great, where you can make a difference.
**Summary**:
The Dispatcher / Customer Service Representative provides customer service support, relays information to drivers in the field, and provides administrative and clerical support to the Operations Manager and Route Supervisors.

**Responsibilities**:

- Provide exemplary customer support across commercial, ICI, and municipal lines of business.
- Process service transactions including new contracts, service changes, billing inquiries, temporary orders, and extra service requests.
- Ensure timely and accurate data entry of customer information into TRUX software prior to service commencement.
- Resolve customer concerns efficiently, escalating issues when necessary to ensure prompt resolution.
- Communicate service requests to drivers via two-way radio and in-cab tablets, ensuring timely and efficient dispatching.
- Proactively assign calls and duties to drivers, optimizing route efficiency and time management.
- Ensure all service calls are completed before drivers return to the shop, minimizing missed calls and maximizing operational efficiency.
- Review and close daily run sheets, addressing missed calls or inefficient sequencing with drivers.
- Prepare and distribute run sheets for the following day.
- Monitor internal systems to generate reports on heavy bins, route densification, and other operational metrics.
- Collaborate with sales, operations supervisors, and administrative teams to resolve customer requests and support market growth initiatives.
- Generate monthly waste diversion reports for major accounts.
- Document and disseminate driver feedback relevant to customer needs.
- Participate in special projects as directed by Supervisors or the Operations Manager.
- Perform other duties as assigned.

**Competencies & Qualifications**:

- Proven dispatching experience, preferably within the waste management industry.
- Strong written and verbal communication skills with a customer-centered approach.
- Excellent organizational, time management, and prioritization abilities.
- High attention to detail and accuracy in all tasks.
- Demonstrated ability to gather and monitor information effectively.
- Proficient in PC-based systems and software; experience with TRUX is an asset.
- Flexible and adaptable in a fast-paced, dynamic environment.
- Empathetic and customer service-oriented, with a positive attitude.
- Strong interpersonal skills and a collaborative team player.
- Previous experience in customer service or sales is a definite asset.
- Ability to maintain professionalism and composure while resolving issues.

**Posting closing date**: This posting will remain active until it has been filled.
We realize that you may not feel you have every qualification listed and that working to secure a career can be stressful. If you feel that you meet most of the company’s needs and that your passion for your work adds value to a growing company, we would still love to hear from you.
We are committed to providing person with disabilities with equal opportunities and standards of goods and services and are fully compliant with applicable provincial Disabilities Acts.
Miller Waste Systems strives to be an employer of choice. As a proudly Canadian, privately owned and operated Waste Company we have over 60 years’ experience of providing quality service to all our customers. We have been successful in achieving this goal by providing a family and employee centric environment at all our locations. We provide industry leading work environment and compensation, benefits, and pension programs.