Collision Customer Service Representative

At **Steele Auto Group**, we believe work should mean more. Here, you're not just doing a job, you’re part of something bigger. We’re proud to deliver the **Best Customer Buying Experience.** At the core of it all is our people where "**Everything We Do is Driven by You"**—your passion, your purpose, your potential. **Steele Auto Group is seeking Collision Customer Service Representative to join our team at Dartmouth Collision** As a **Collision Customer Service Representative** with **Steele Dartmouth Collision**, you'll be the face of our collision center, where strong interpersonal and communication skills are a must. You'll assist customers with inquiries, appointments, and ensure their overall satisfaction. Your friendly and professional demeanor is key to success. As a **CSR** at **Steele Dartmouth Collision**, you will have excellent communication and organizational skills and able to work well under pressure and meet set deadlines. **Hourly Wage Range: commensurate with knowledge, skills, and abilities** **Qualifications**: - High school diploma or GED required; experience in customer service is preferred - Strong communication, problem-solving, and organizational skills - Excellent conflict resolution, negotiation, and multitasking abilities - Ability to work independently and collaboratively in a diverse, fast-paced environment - Detail-oriented with a strong focus on accuracy and meeting deadlines - Professional appearance, strong work ethic, and a positive team attitude **Responsibilities**: - Deliver exceptional customer service in line with Steele Collision’s best practices and CSI goals - Manage front office operations to ensure smooth organization and interdepartmental support - Collaborate with production, estimator, and shop managers to ensure timely and flawless vehicle delivery - Communicate with customers, explaining processes, providing repair status updates, and coordinating with partners (e.g., rental and insurance companies) - Build strong customer relationships through service excellence and the promotion of Steele Collision services - Handle administrative tasks such as updating repair orders, scheduling appointments, managing customer databases, and ensuring accurate billing - Adhere to safety regulations, complete required training, maintain a positive team environment, and perform additional office duties as needed - Other duties as required **Why You'll Love Steele Auto Group**: **At Steele Auto Group, you’re not just joining a company—you’re joining a community. We’re all about**: **A Fun & Supportive Team -** Join a crew of outgoing, motivated professionals who will mentor, support, and cheer you on. **Flexible Health & Dental Plans**- Six cost-shared options tailored to your lifestyle. **Growth Opportunities**- We promote from within and support your professional journey. **Employee Discounts**- On vehicle purchases, parts, and service at any of our locations. **Retirement Savings Plan** - Employer-matched up to 4% (and up to 5% after 5 years)—because your future matters. - **A fun, fast-paced culture** - No two days are the same. **Making a difference** - Through community partnerships and exciting campaigns. **Steele Auto Group is more than just a workplace—it’s a place where your talents are recognized, your growth is championed, and your potential is limitless**. We believe in building careers, not just filling roles, which is why we prioritize internal promotion and invest in developing our people. Every team member plays a role in our success, and we’re proud to foster a workplace that’s fair, inclusive, and full of opportunity for everyone. **Based in Dartmouth, N.S** **We can’t wait to meet YOU