Customer Service Representative

**Customer Service Representative - Russell Lake Physiotherapy Dartmouth - pt Health** **Status**: Part Time - 10 hours per week **Location**: Baker Dr, Dartmouth, NS Are you passionate and dedicated to making a positive impact on people’s health and wellness? Do you thrive on having the satisfaction of being on a driven team of industry experts and building a reputation for being one of the best in the industry with exceptional standards of work and quality? If so, come and join us as a **Customer Service Representative** at **Russell Lake Physiotherapy Dartmouth - pt Health** a **Lifemark Health Group** clinic, Canada’s premier, largest, and most comprehensive healthcare management organization. We believe when you move better, you feel better. This is at the heart of everything we do, and we are seeking a **Customer Service Representative**who shares this same philosophy. At Lifemark, we walk the talk of our company Core Values**:“We have fun”, We strive for simplicity”, "We trust each other to do the right thing”, "We go the extra kilometre”**and **“We belong here”.** **Why Lifemark?** - Opportunity to work with a multi-disciplinary team of clinicians and the satisfaction of being on a driven team - Supportive and collaborative administrative team - Positive and comforting work environment - Pathways for management and corporate leadership - Nationally recognized brand with a strong digital presence **Primary Responsibilities** - Ensure optimal patient care through friendly, enthusiastic and professional service with all patients and team members - Answer telephone calls, greet patients and visitors upon arrival, and provide excellent customer service for all questions or concerns - Coordinate a detailed and accurate intake of information on the patient's first visit to the clinic - Register new patients in line with acceptable standards of the clinic; support patients in filling medical forms at the clinic to avoid errors and inaccurate information - Using electronic medical record files and coordinating the scheduling of future appointments for patients with all providers as directed - Ensuring optimal patient care by suggesting additional services or products as indicated, and in the patient’s best interest - Collect payment at time of service and follow up on outstanding payments - Responsible for booking and billing for WSIB, MVA and Private Patient - Produce accurate end of day reports - Work cooperatively with clients to set and achieve functional goals - Collect outcome measure data - Maintenance and cleaning/sterilization of medical equipment - Inventory of clinical supplies - Provide administrative support to the Care Coordinator Manager and Clinic Director **Qualifications & Core Competencies** - High School Diploma, G.E.D. or equivalent - High degree of organizational and multi-tasking skills in a busy and fast-paced work environment - Previous experience in a physiotherapy or private health care clinic setting is an asset - Excellent communication (verbal and written) and interpersonal skills - Computer savvy and data entry skills in a physiotherapy clinic setting will be an asset but not required - Flexible and adaptable to change - Ability to exercise good judgement, resourceful, strong organizational skills - Ability to investigate, understand and resolve issues that arise from billing, collections and multiple funding sources - Self-starter with an ability to work independently and collaboratively in a team environment **Inclusion** We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. _Lifemark promotes equal employment opportunities for all job applicants, including but not limited to those self-identifying as a member of the employment equity groups: Indigenous peoples, Newcomers to Canada, Women, and Visible minorities._ **Accommodation** LN-DNP