Regional Service Delivery Manager
22 hours ago
Regional Service Delivery Manager The **Regional** **Service Delivery Manager (SDM)** is primarily responsible for overseeing screening operations at the various checkpoints in their designated airport and ensuring the achievement of all operational Key Performance Indicators (KPIs) within their purview, while identifying both strengths and weaknesses in operations and striving to enhance service delivery and operational efficiencies. In this leadership role overseeing a team of Screening Officers, the SDM is accountable for fostering a positive workplace culture rooted in diversity and inclusivity. **Responsibilities** - Take an ownership role in screening checkpoint operations and screening compliance - Build and maintain strong customer relationships with the stakeholders within aviation security - Achieve daily KPIs and ensure compliance with Standard Operating Procedures (SOPs) - Lead and mentor Screening Officers, promoting an engaged and motivated workforce - Conduct regular performance reviews and recommend employee recognition programs - Compile comprehensive security incident reports, documenting pertinent details, timelines, and actions taken during and after the incident - Assist Screening Officers in handling operational matters requiring escalation, such as complaints and security incidents - Conduct workplace investigations with guidance from People & Culture and the senior leadership team - Perform essential administrative tasks in alignment with daily operations **Qualifications** - Bachelor's degree in Business Administration, Management, Finance, Criminal Justice, or related field; OR a minimum of two (2) years of post-secondary education combined with a year of supervisory/managerial experience in a customer service, operational, or unionized environment - Ability to acquire Transportation Security Clearance (TSC) and eligibility for Federal Security Clearance - Minimum of three (3) years of work-related experience in a protective service leadership role, preferably in the aviation security industry in a unionized environment - Knowledge of relevant security and employment legislation - Strong operational focus, ability to work under pressure and provide creative solutions - Experience in managing personnel in a unionized environment - Proficiency in using office software such as Word, Excel and PowerPoint - Willingness to work irregular hours, shift work, and attend incidents after hours - Strong communication, leadership, client service, and persuasive skills - Fluency in French is an asset **Salary: $75,000 - $80,000** **Work Hours: This position will be for the midnight/graveyard shift** Paladin Airport Security Services Ltd. ("PASS") has been awarded the Airport Screening Services contract for both CATSA's Pacific Region and Prairies Region, commencing April 1, 2024. The Paladin Difference starts with our team. We are committed to being Curious, Accountable, Respectful, and Exceptional, and making the world a safer and friendlier place because we CARE If this sounds like a team that you'd like to join, we want to meet you Paladin Airport Security Services Ltd. (“PASS”) has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Airport Security Services Ltd. (“PASS”). is committed to providing accommodation for people with disabilities through the interview process and while employed. If you require accommodation during the interview process, please let us know and we will work with you to meet your needs.
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Nanaimo, Canada Regional District of Nanaimo Full time**General Manager, Regional + Community Utilities**: **Regional District of Nanaimo** **rdn.bc.ca** **Posting Date** January 2025 **Location** Central East Vancouver Island, BC **Salary Range (CAD)** $183,104 - $203,449 **Applications** ***Organizational Profile** The Regional District of Nanaimo (RDN) is located on the beautiful central east coast of...
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Delivery Driver/swamper
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Nanaimo, Canada Zamola Delivery Services Full time**About us** Zamola Delivery Services is professional, agile, and dedicated to providing top quality services. We are a logistics company here to exceed the expectations of all our valued customers!. **Responsibilities**: - Deliver home appliances and furniture to different addresses and through different scheduled routes - Load, unload, prepare, inspect...
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Regional Manager
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Nanaimo, Canada Coastal Support Services Ltd. Full time**About Us** At **Coastal Support Services Ltd**, we are dedicated to empowering individuals with diverse abilities, traumatic brain injuries (TBI), and mental health diagnoses to lead fulfilling, independent lives. Through person-centered services, we champion dignity, inclusion, and community connection. Our team is compassionate, innovative, and deeply...
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Delivery Driver/swamper
1 week ago
Nanaimo, Canada Zamola Delivery Services Full time**About us** Zamola Delivery Services is professional, agile, and dedicated to providing top quality services. We are a logistics company here to exceed the expectations of all our valued customers!. **Salary**: $20.00-$23.00 per hour **Benefits**: - Dental care - Extended health care - Life insurance - Paid time off - Vision care Flexible Language...
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Delivery Supervisor
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Nanaimo, Canada Corporate Couriers Logistics Full timeCorporate Couriers is the premier courier company, proudly serving our customers in British Columbia for the past 30 years. With a fleet of over 800 drivers and bicycle couriers, we are the largest same-day courier and offer a wide range of services that include warehousing and distribution services, same-day delivery, fleet outsourcing, intercity, and...
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Regional Manager
2 weeks ago
Nanaimo, Canada Motion LP Full time**Consider joining us as a Regional Manager if**: You have experience fostering a culture where people feel welcomed and enjoy themselves. You’re looking for a leadership role where you can oversee people’s development from recruitment to career growth. You have past experience in our industry, have a personal connection with someone who uses mobility or...
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Fire Services Coordinator
1 week ago
Nanaimo, Canada Regional District of Nanaimo Full time**Fire Services Coordinator**: **Regional District of Nanaimo** **rdn.bc.ca** **Posting Date** February 2025 **Location** Central East Vancouver Island, BC **Salary Range (CAD)** $99,975-$111,083 **Applications** **Organizational Profile** The Regional District of Nanaimo (RDN) is located on the beautiful central east coast of Vancouver Island,...
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Nanaimo, Canada Vancouver Island Regional Library Full time**Vancouver Island Regional Library** **Assistant Director, Library Services, Content Discovery and User Experience**: **Division**:Library Services **Primary Location**:Nanaimo North Administration **Reporting Structure**:Director, Library Services (Service Design and Delivery) **Employment Classification**:Exempt **Compensation Scale**:E6 ** The Assistant...
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Manager, Renal Services
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Nanaimo, Canada Island Health Full time**Job Description**: In accordance with the Vision, Purpose, and Values, and strategic direction of the Vancouver Island Health Authority, patient safety is a priority and a responsibility shared by everyone at VIHA; as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position. Reporting to the Director,...
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Customer Services Librarian
2 weeks ago
Nanaimo, Canada Vancouver Island Regional Library Full time**The Vancouver Island Regional Library (VIRL) currently has a Temporary Full-Time opportunity for a dynamic and energetic Customer Services Librarian - Adult Services at our Nanaimo North Branch**: This is a temporary full-time opportunity providing 35 hours a week which may include days, evenings and weekends. **This temporary position is scheduled to...
