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Website Administrator

3 weeks ago

Calgary, Canada Lightbox Learning Inc. Full time

**Website and Service Fulfillment Administrator**

**Company**: Lightbox Learning Inc.

**Location**: Remote / Hybrid / On-Site

**Employment Type**: Full-time

**About Lightbox Learning Inc.**

**Job Summary**

**Key Responsibilities**

**Website Management**:

- Troubleshoot website issues, liaise with developers when necessary, and manage website performance.
- Assist with product listings, pricing updates, and digital catalog management.
- Optimize website functionality and user experience to improve accessibility and engagement.

**Service & Order Fulfillment**:

- Process customer orders for digital and physical products, ensuring timely delivery.
- Coordinate with third-party logistics providers for shipping and tracking physical product orders.
- Manage access and distribution of digital licenses and subscriptions.
- Handle customer inquiries related to order status, product access, and service fulfillment.

**Customer Support & Communication**:

- Collaborate with internal teams (sales, marketing, and product development) to ensure smooth service delivery.
- Maintain FAQs and support documentation for customers and internal use.

**System & Data Management**:

- Monitor and maintain e-commerce platform integrations, ensuring smooth transactions.
- Track and report on order fulfillment metrics and website performance.
- Manage CRM and customer databases, ensuring accurate records of purchases and support interactions.

**Qualifications & Skills**:

- Experience in website administration (WordPress, Shopify, or similar platforms).
- Strong understanding of e-commerce operations and digital product fulfillment.
- Proficiency in customer service tools (Zendesk, HubSpot, or similar).
- Basic knowledge of HTML, CSS, or website troubleshooting is a plus.
- Excellent communication and organizational skills.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Familiarity with the education technology or publishing industry is a plus.

**Why Join Lightbox Learning Inc.?**
- Work in a dynamic and mission-driven company making an impact in education.
- Opportunities for professional growth and skill development.
- Collaborative and innovative work culture.
- Competitive salary and benefits package.

If you are passionate about digital content, technology, and customer service, and want to play a key role in ensuring a seamless user experience for educators and students, we’d love to hear from you

**How to Apply**:
Please submit your resume and a cover letter outlining your experience and qualifications to Indeed.

Pay: $45,000.00-$55,000.00 per year

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Calgary, AB T2H 2Z9

Application deadline: 2025-03-14