Customer Service Agent

1 week ago

Moncton, Canada VA Transport Full time

**Job Title**: Customer Service Agent

**Position Type**:
Permanent: ☒
Freelance: ☐
Internship: ☐

**Academic Requirements for Customer Service Agent**:
College diploma DEC (Diploma of College Studies)

**Work Experience Required**:
Years of Experience: A minimum of 2 years in a similar position.

**Customer Service Agent **

Under the supervision of the Customer Service Manager and in close collaboration with the Administrative Coordinator, the incumbent is responsible for managing all aspects of customer service in an optimal manner, while protecting the company’s interests and profitability.

**Customer Service Agent MAIN DUTIES AND RESPONSIBILITIES**

**Responsibilities**:

- Answer customer calls (pickups, shipment tracking, emergencies, and complaints)
- Respond to driver calls (OS&D, delays, etc.)
- Document each file according to company procedures and standards
- Update customer profiles as needed
- Identify recurring issues within the organization and share actionable recommendations with the supervisor
- Manage reports required by management within specified deadlines
- Contribute to the continuous improvement of interdepartmental processes within the scope of assigned responsibilities

**Other**:

- Any other related tasks as required by management (see Objectives and Mandates section)

**JOB TITLE: Customer Service Agent**

**OBJECTIVES AND MANDATES**:

- Strive for excellence in the services provided by the Customer Service Department
- Promote the company's services, website (appointments, billing, tracking, proof of delivery, bills of lading, and notes), and payment methods
- Be proactive at all stages of the service process, providing professional service and honouring all commitments made to clients
- Aim for excellence in both turnaround time and quality of file processing

**ORGANIZATIONAL COMPETENCIES**
- Respect
- Integrity
- Methodical and organized
- Strong stress management in a multi-tasking environment
- Objectivity
- Teamwork

**PERSONAL SKILLS**
- Ability to exercise good judgment in any given situation
- Strong interpersonal communication skills (internal and external)
- Thoroughness in handling both internal and external files
- Bilingual (French and English)
- Skilled in negotiation with a customer-focused (win-win) approach

**TECHNICAL SKILLS**

**Knowledge of the Transportation Industry**:

- Familiarity with shipping documents
- Good knowledge of Canadian geography
- Understanding of transportation logistics

**Quality Performance**:

- Strive for excellence in the speed and quality of file handling

Type d'emploi : Temps plein, Permanent

Rémunération : 41 600,00$ à 52 000,00$ par an

Avantages:

- Assurance Dentaire
- Assurance Maladie Complémentaire
- Assurance Vie
- Congés payés
- Stationnement sur place

Formation:

- DEC (Souhaité)

Expérience:

- Service à la clientèle: 2 ans (Obligatoire)

Langue:

- Anglais (Souhaité)

Lieu du poste : En présentiel

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