Customer Service Coordinator

**Customer Service Coordinator**

**About the company**

Blue-Pencil has been in the document security business for over 15 years, serving more than 15,000 organizations including small and medium-sized companies as well as Fortune 500 businesses. We are privately held and put 100% of our profits back into the company.

Blue-Pencil’s vision is to continue to drive innovation in our services, expand our offerings while delivering unmatched solutions to our customers to help solve their information management challenges.

**Why join our team?**

There are many factors that make Blue-Pencil a great place to work We are a tight-knit team that is passionate about our mission and dedicated to providing the best customer service to our clients. Our company values collaboration, innovation, and hard work, and we strive to create an environment that is both supportive and challenging.

We offer competitive salaries, comprehensive benefits, and opportunities for professional development. Working for a small business means that you will be a part of something special, and you will have the chance to make a real impact on the success of the company. You will have the opportunity to work directly with senior leadership and have a direct input on the direction of the company. Additionally, Blue-Pencil offers various perks that are at the level or better than of those offered at large corporations, such as: Frequent company events and outings, extensive benefit coverages, opportunity to invest and grow your RRSP funds.

We believe that our small business is a great place to work and we look forward to welcoming you to our team

**About the role**:
**Here’s how you will make a difference.**
- Responsible for onboarding new clients as per Blue-Pencil procedures.
- Prepare and coordinate delivery of appropriate resources required for successful client set up.
- Manage client files and agreements, enforce policies and terms agreed to within the contract and work with the client to reach solutions both favourable to the client and the company.
- Verify and update client service rates. Ensure accuracy and consistency through out multiple systems for record keeping and billing purposes.
- Communicating with clients regarding account terminations and cancellations, resolve complaints to ensure high retention.
- Adhere and enforce company policies and ensure confidentiality is a top priority when responding to client queries.
- Review files for escalation activity and conduct follow up as necessary.
- Conduct annual client account review.
- Perform miscellaneous record updates required for internal reports.
- Analyze reports in excel, manipulate data to identify trends, and present findings to management.
- Work with the team or independently on active projects including but not limited to collections, streamlining processes in place, creating/maintaining operating procedures and improve file management systems
- Assist management and executives with various internal projects
- Cross train on other Administrative positions to act as backup when required

**Here’s what you offer us.**
- Advanced proficiency in Microsoft Office Suite (Excel, Word, Outlook, etc.)
- Self-motivated and customer-oriented with a dedication to excellence
- Able to work independently, as well as a team
- Technically savvy and quick to learn new software
- Must be able to think analytically and logístically
- Excellent verbal and written communication skills
- Excellent judgment and problem solving skills
- Ability to multi-task, shift priorities and work with ambiguity
- Excellent time management and organization skills
- Demonstrated ability to be a self-starter and work independently

**Here’s what we offer you.**
- An award-winning, inspiring workplace that supports its people and recognizes great work
- A comprehensive financial rewards program that recognizes your success
- An opportunity to develop your professional skills and knowledge, by supporting continues education
- An extensive benefits package
- Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
- A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
- Career development and growth path

**We are an equal opportunity employer**

At Blue Pencil, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

**Salary**: $45,000.00-$55,000.00 per year

**Benefits**:

- Company events
- Company pension
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Mo