Service Coordinator

1 week ago

Oakville, Canada Interserv Safety Solutions Inc Full time

**Company Description**

Inteserv is a locally owned and operated business located in the GTA, we are a one-stop-shop solutions provider & partner for fixed gas detection systems. or services range form system calibrations, design, installation and commissioning.

**Role Description**

This is a full-time on-site role for a Service Coordinator at Interserv Safety Solutions Inc. The Service Coordinator will be responsible for communicating with customers, coordinating service activities, managing field technicians, and delivering exceptional customer service on a day-to-day basis.

**Responsibilities**:

- Professionally answer phones within specified response time targets, and accurately document customer requests for service in service management system.
- Prioritize and dispatch work orders to field service personnel in order to complete scheduled and unscheduled demand service work to meet service quality and responsiveness targets.
- Interface with customers and other departments as necessary to ensure successful completion of service and resolution of service issues identified throughout the service delivery process.
- Follow up with customers and technicians when additional information is required, including documentation of service work performed.
- Log field service activities to company field service software
- Estimate, Prepare and deliver Small Quotations
- Act in a professional manner
- Timely processing of completed work orders.
- Adhere to all company policies and procedures.
- Perform all job functions in a safe and healthful manner, abiding by and in accordance with all applicable Health, Safety and Environmental company policies and government legislation/regulations.
- Adhere to the Company’s Quality System operating procedures.
- Perform other duties as assigned by Management.

**Qualifications**
- 1-2 years relevant experience in a related environment. HVAC/Plumbing/Electrical/Building Automation industry knowledge would be an asset.
- Proficient in the use of Microsoft Dynamics 365 Field Service would be an asset.
- Proven ability to communicate effectively with a diverse group of internal and external individuals
- Proven systematic and organized approach to multi-tasking
- Demonstrates ability to work independently to complete assigned tasks with minimum supervision.
- Working knowledge of the English language both written and oral.
- Demonstrated ability to meet deadlines and prioritize a heavy workload.
- Professional, friendly, exceptional interpersonal skills.
- Provides service to both internal and external customers

Pay: $48,000.00-$52,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care
- Wellness program

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Oakville, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- service coordinator: 1 year (preferred)

Work Location: In person

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