Municipal Enforcement Systems Coordinator

Employment Status: Contract >6 months (FT) - Pension - Weekdays **Municipal Enforcement Systems Coordinator** **Competition Number**: 15468 **Primary Work Location**: Waterloo City Hall **Posting Status**:Internal / External Job Posting **Hourly Range**:$35.12-$43.90** (**Band:I ) **Number of Positions**: 1 **Employment Group**: Staff Association **Job Status**:Temporary, Full-Time ( up to 24 months) **Posting Release Date**: January 20, 2025 **Hours of Work**: 35 hours/week **Posting Closing Date**: February 2, 2025 **Why work with us**: The City of Waterloo is a rewarding place to work. Each day, you will support and/or participate in the delivery of services that impact residents of this city, making it a great place to live, work and play for everyone. Home to two world-class universities, a top-ranked college, a tech ecosystem, entrepreneurs and small businesses, there is a readiness to do things differently in Waterloo. Our vision is to be a leader in sustainability and to build a future-ready community for all. We are committed to workplace wellbeing and providing an inclusive, safe and enjoyable work environment. For more information about the City of Waterloo’s **Strategic Plan, Vision, Values & Guiding Principles,**please click here**:City of Waterloo 2023-2026 Strategic Plan**. **What we offer**: - Supportive and caring organization that promotes respect, inclusivity, health, safety and wellness; - Dedication to the organization’s commitment for Reconciliation, Equity, Accessibility, Diversity and Inclusion through ongoing training and access to related programs and workshops, opportunities to connect with others around topics of social justice and equity, and opportunities to be involved with the initiatives that guide this corporate journey; - Certification as a Living Wage Champion; - Defined Benefit Pension Plan (OMERS) eligibility for all employees; - Flexible work schedules, paid vacation and personal days, and the opportunity to bank overtime; - Substantial internal and external training and development opportunities; - Opportunities to get involved and give back to the community; - Employee-wide events, activities, site visits, BBQs, etc.; - Complimentary FitPass for City of Waterloo employees and family members for leisure, swim, and fitness drop-in programs; and, - So much more **What you will do**: Reporting to the Supervisor, Enforcement Administration & Customer Service, your primary responsibilities will include, but are not limited to, the following: - Act as a liaison between all system users and IMTS for internal systems, and between all system users and external system partners - Analyze, research, develop and implement business process improvement opportunities and assist in executing and coordinating projects - Monitor data collection, ensure data integrity and maintain data base security - Create scripts for and/or create/obtain customized reports requested by internal and external customers - Process licence, permit, and complaint tracking and analysis in AMANDA - Provide administrative support to the division, including customer service, phone coverage, permits and licensing reviews, AMPS screenings etc. **What you will bring**: - Post-secondary diploma in administration, computer science, project management or related field with a minimum two (2) years’ experience in the municipal sector. An equivalent combination of education and experience may be considered. - Demonstrated experience with the AMANDA system (including development and manipulation of database information to automating business processes), alongside experience/knowledge managing internal and external software systems (iProcess, iNotice and HOLMES, DocuPet) - Demonstrated experience analyzing workflows, identifying inefficiencies, and implementing solutions to optimize business processes. - Experience coordinating or supporting system-related projects, including planning, implementation, and evaluation phases. - Familiarity with licensing, permitting, or enforcement processes, preferably in a municipal or public sector setting. - Proficient with analyzing and formatting data and document processes. - Demonstrated commitment to Reconciliation, Equity, Accessibility, Diversity and Inclusion - A passion for promoting and maintaining a healthy and safe workplace and the ability to work respectfully and effectively in a team environment - Strong commitment to delivering quality customer service **What we will require**: - A Police Criminal Record and Judicial Matters Check satisfactory to the City - Proof of your current and valid certificate(s), licenses and/or educational qualification, if applicable **Staff Association**:Qualified and eligible City of Waterloo Staff Association applicants will be considered first for this posting.