Customer Service Representative

Employment Status: Contract >6 months (PT) - Pension - Weekdays - Days **Customer Service Representative - Municipal Enforcement** **Competition Number**:17753 **Primary Work Location**: Waterloo City Centre **Posting Status**:Internal / External Job Posting **Hourly Range**:$26.73 - $33.41( Band:K) **Number of Positions**: 1 **Employment Group**:Staff Association **Job Status**:Temporary, part-time (approx. 20 months) **Posting Release Date**:June 16, 2025 **Hours of Work**: up to 21 hours per week **Posting Closing Date**:June 25, 2025 **Why work with us**: The City of Waterloo is a rewarding place to work. Each day, you will support and/or participate in the delivery of services that impact residents of this city, making it a great place to live, work and play for everyone. Home to two world-class universities, a top-ranked college, a tech ecosystem, entrepreneurs and small businesses, there is a readiness to do things differently in Waterloo. Our vision is to be a leader in sustainability and to build a future-ready community for all. We are committed to workplace wellbeing and providing an inclusive, safe and enjoyable work environment. For more information about the City of Waterloo’s **Strategic Plan, Vision, Values & Guiding Principles,**please click here**:City of Waterloo 2023-2026 Strategic Plan**. **What we offer**: - Supportive and caring organization that promotes respect, inclusivity, health, safety and wellness; - Dedication to the organization’s commitment for Reconciliation, Equity, Accessibility, Diversity and Inclusion through ongoing training and access to related programs and workshops, opportunities to connect with others around topics of social justice and equity, and opportunities to be involved with the initiatives that guide this corporate journey; - Certification as a Living Wage Champion; - Defined Benefit Pension Plan (OMERS) eligibility for all employees; - Substantial internal and external training and development opportunities; - Opportunities to get involved and give back to the community; - Employee-wide events, activities, site visits, BBQs, etc.; - Complimentary FitPass for City of Waterloo employees and family members for leisure, swim, and fitness drop-in programs; and, - So much more **What you will do**: Reporting to the Supervisor, Enforcement Administration & Customer Service, your primary responsibilities will include, but are not limited to, the following: - Support Investigating Officers and Clerks with the administration of tasks as required - Process payments for Penalty Notices and provide information to customers on the dispute resolution process - Arrange for printing and/or production of various documents, prepare distribution of mailings, order supplies, and maintain the office inventory - Attend virtual and in-person meetings, prepare and distribute agendas and record meeting minutes - Assist with various other MES administrative tasks and projects - May be required to provide back-up support to other staff in the MES office, where qualified **What you will bring**: - Two (2) year post-secondary diploma in business administration or related discipline with a minimum of two (2) years related customer service and administrative experience, or equivalent combination of education and experience - Previous experience in municipal, legal and/or licensing administrative office environment would be considered an asset - Strong commitment to delivering quality customer service - Well-developed written and oral communication skills with strong attention to detail - A passion for promoting and maintaining a healthy and safe workplace and the ability to work respectfully and effectively in a team environment - Demonstrated commitment to Reconciliation, Equity, Accessibility, Diversity and Inclusion **What we will require**: - A Police Criminal Record and Judicial Matters Check satisfactory to the City - Proof of your current and valid certificate(s), licenses and/or educational qualifications, if applicable **Staff Association**: Qualified and eligible City of Waterloo Staff Association applicants will be considered first for this posting.