Quality Coordinator

This position is responsible for assisting the Health, Safety, Environment and Quality (HSEQ) Manager in the implementation of quality and Parker Drilling Integrated Management System (IMS) initiatives. The Quality Coordinator shall ensure compliance with client, regulatory and industry standards through the execution of service delivery and service quality plans. The Quality Coordinator will coordinate risk management‐related activities, including the facilitation of root cause, corrective action analysis and making process improvement recommendations.

**Essential Functions**:

- Coordinates quality‐related initiatives to support IMS, which include the oversight of quality policies, procedures and service delivery.
- Ensures compliance with client, regulatory and industry standards.
- Coordinates and executes the service delivery and service quality plans.
- Responsible to manage Information, Document and Record (IDR) related activities for location.
- Design, implement and complete statistical analysis to support quality management in Microsoft Excel.
- Liaise with customer's Quality Managers to ensure the execution of correction action in compliance with customer's specifications. Thoroughly investigate customer complaints and coordinate resolution of issues.
- Assist in the identification, tracking and support of risk that may impact current contracts.
- Assess quality management training needs and deliver training.
- Assist with the development of user training manuals and training plans for company risk and quality initiatives. May assist with training users and launching operating procedures related to quality and risk management.
- Provide routine briefings to the HSEQ Manager on the status of quality monitoring and risk‐
- related activities.
- Lead auditor responsibilities for the location and will ensure the audit process is valid and effective.
- Ensure that data for reporting Key Performance Indicators (KPI) is complete and accurate.
- Own and maintain the Truly Learning and Lessons Learned databases. Participate in the collection, review and distribution of Lessons Learned acquired from the Company's different Business Units.
- Own and maintain the corrective action processes (NCR, QER, CA Tracker and Industry Safe) as well as following up on actions and close out of completed actions.
- Will act as the location Management of Change (MOC) Coordinator
- Provide support with the coordination of annual management review, provide statistical data analysis on the effectives of the Business Unit IMS.
- Assist with metrics reporting and problem solving.
- Abide by Company policies and procedures.
- Other duties and special projects as assigned.

**Qualifications**
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Bachelor Degree preferred.
- Must have at least 7 years of experience in quality assurance; energy industry is preferred.
- Working knowledge of systems based upon ISO 9001:2008, ISO 14001:2204 and ISO/TS 29001:2010
- Experience in performing audits to determine compliance with API Q1, Q2 or ISO certified auditor preferred.
- Must have ability to maintain high standards of confidentiality, accuracy and timeliness.
- Must be a detail oriented, self‐starter and able to work with little supervision while maintaining goals/tasks.
- Must have good PC skills to include all MS Office products with extensive knowledge of Microsoft Excel.
- Must have good written and verbal communication skills and able to effectively communicate with staff, management, customers and vendors.
- Must possess sound reasoning skills and have the ability to follow directions.

**Position competencies**
- ** Initiating & Driving Change** - Acts as a catalyst for and takes responsibility for leading, directing, and managing organizational change - Develops new insights into situations and applies innovative solutions - Creates work environment that encourages creative thinking and innovation - Drives step changes in how the company operates - Understands how to change and addresses not only systems and processes, but also cultural aspects of change - Is good at bringing the creative ideas of others to market - Develops a change strategy that includes milestones and timelines - Accurately assesses the potential barriers and resources necessary for change initiatives - Understands and supports the need for change - Envisions and articulates the intended result of the change process - Provides direction and focus during the change process - Helps to generate support of the changes throughout the organization - Identifies and enlists allies who support the change process - Provides resources, removes barriers, and acts as an advocate for those initiat