Service Coordinator

7 days ago

Toronto, Canada BEARCOM CANADA CORP Full time

**About BearCom**

  • Largest Distributor of Wireless Voice, Data, and Video Solutions in North America
  • 40+ Years Industry-Leading Experience
  • Partnerships with Motorola, JVC Kenwood, Avigilon, +More
  • 75+ Branches Across North America

**Responsibilities**

  • Receive emergency and non-emergency calls and record all significant information.
  • Address problems and requests by transmitting information to appropriate resource or provide a solution.
  • Receive and schedule resources for trouble calls and for service projects.
  • Use radio, phone or computer to send crews to appropriate locations.
  • Enter data in computer system and maintain logs and record of calls, activities and other relevant information.
  • Provide in route and follow up calls to customers as part of customer service.
  • Perform administrative and office clerical duties as assigned.

**Preferred Qualifications**

  • 2 years of proven relevant experience
  • Type 35 wpm, with experience in data entry.
  • Knowledge of procedures and guidelines for emergencies.
  • Proficient in English (oral and written). Bi-lingual in Spanish is a plus.
  • Outstanding organizational and multitasking abilities.
  • Must follow company procedures and assist with development and refining procedures as needed.
  • Must have computer skills and proficiency in Microsoft Excel, Word, and Outlook.
  • Must be able to work under pressure and independently, and be able to meet deadlines for delivering quality solutions in a timely manner.
  • Must be an active listener with excellent communication skills
  • Must possess sound judgement and critical thinking.
  • Background checks are part of the hiring process, which may include a Motor Vehicle check.

**Benefits**

BearCom wants to elevate your professional growth We place high value in investing in the development of our team members and advancing your technical capabilities. BearCom can provide extensive on-the-job training, and covers all fees associated with most professional certifications.

You’ll also receive

  • Highly Competitive Compensation
  • Medical, Dental, and Vision Insurance
  • Company-Paid Life, Short/Long-Term Disability Insurance
  • Paid Holidays
  • Generous Paid Time Off
  • Matching 401k Plan
  • Employee Referral Bonus
  • Tuition Reimbursement
  • 2 years of proven relevant experience
  • Type 35 wpm, with experience in data entry.
  • Knowledge of procedures and guidelines for emergencies.
  • Proficient in English (oral and written). Bi-lingual in Spanish is a plus.
  • Outstanding organizational and multitasking abilities.
  • Must follow company procedures and assist with development and refining procedures as needed.
  • Must have computer skills and proficiency in Microsoft Excel, Word, and Outlook.
  • Must be able to work under pressure and independently, and be able to meet deadlines for delivering quality solutions in a timely manner.
  • Must be an active listener with excellent communication skills
  • Must possess sound judgement and critical thinking.
  • Background checks are part of the hiring process, which may include a Motor Vehicle check.

**Benefits**

BearCom wants to elevate your professional growth We place high value in investing in the development of our team members and advancing your technical capabilities. BearCom can provide extensive on-the-job training, and covers all fees associated with most professional certifications.

You’ll also receive

  • Highly Competitive Compensation
  • Medical, Dental, and Vision Insurance
  • Company-Paid Life, Short/Long-Term Disability Insurance
  • Paid Holidays
  • Generous Paid Time Off
  • Matching 401k Plan
  • Employee Referral Bonus
  • Tuition Reimbursement

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