Clerk/receptionist

Why Fraser Health?:
Bring your administrative experiences, proven resourcefulness and effective problem solving skills to a role where you can really make a difference In this dynamic **Casual Clerk/Receptionist** role, you will join the Maternity Clinic and provide secretarial support in a fast-paced and service oriented environment. This position is located at Burnaby Hospital located in **Burnaby, B.C.**

Fraser Health is responsible for the delivery of hospital and community-based health services to over 1.9 million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional, ancestral and unceded territories of the Coast Salish and Nlaka’pamux Nations, and is home to six Métis Chartered Communities. Our team of 43,000 staff, medical staff and volunteers is dedicated to serving our patients, families and communities to deliver on our vision: Better health, best in health care.

Effective October 26th 2021, all new hires to Fraser Health will need to have full COVID 19 vaccination (have received a full series of a World Health Organization “WHO” approved vaccine against infection by SARS-COV-2, or a combination of approved WHO vaccines). Please note this applies to all postings, and individual medical exemptions must be approved by the Provincial Health Officer.

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Detailed Overview: Reporting to the Manager, Health Services, performs a variety of receptionist, secretarial and clerical duties; answers the telephone; directs calls and takes messages; schedules appointments; arranges patient referral to specialists, special tests and other care providers; types correspondence and reports; copies and assembles files/charts; transcribes patient notes; data entry for the purpose of patient registration, and MSP billing information for Teleplan System; prepares examination and treatment rooms; receives and codes payments into cash receipt journal and notifies manager of outstanding aged and rejected claims; maintains stationery and reference material; orientates new staff; participates on committees and attends meetings as required. Responsibilities:

- Provides desk reception, including handling telephone inquiries, scheduling appointments, arranging for patient referral to specialists, special tests, and other care providers.
- Performs assigned clerical tasks, including typing, copying assembling and maintaining files/charts, and transcribing patient notes, correspondence, and reports.
- Performs data entry for the purposes of patient registrations, MSP billing information for Teleplan System. Notifies Supervisor of outstanding aged and rejected claims, MSP Remittances and Adjustments.
- Prepares examination and treatment rooms for patient visit, including instrument set-up.
- Escorts patients to the appropriate examination room.
- Receives payments from patients; codes payments into the cash receipts journal.
- Assists in ordering, maintaining, receiving and checking supplies, equipment and reference material.
- Participates in the orientation of new staff and students.
- Reports unusual occurrences and risk management issues.
- Participates on committees and attends meetings related to job duties.
- Performs other related duties as assigned.

Qualifications:
**Education and Experience**

Grade 12 and two years' recent related experience or an equivalent combination of education, training and experience.

**Skills and Abilities**
- Ability to keyboard at 35 w.p.m.
- Knowledge of medical terminology.
- Ability to communicate effectively both verbally and in writing.
- Ability to deal with others effectively.
- Physical ability to carry out the duties of the position.
- Ability to organize work.
- Ability to operate related equipment.