Front of House Manager

3 days ago

Carleton, Canada The Boulton House Full time

**FOH Floor Manager**

**Reporting - **Reports directly to Owner and Chef

Responsible for supporting the Operations Leadership team in the day-to-day operations of running the floor shifts including, but not limited to, opening the facility, closing the facility, leading by example, educating, and supporting a large hourly team, ensuring the optimum guest experience, and executing standards set forth by the Operations Leadership team.

The Manager on Duty must be able to competently perform duties in the absence of the Operations Leadership team members.

**Duties and Responsibilities**:

- Provides support to the Operations Leadership team by controlling the Guest Service, Bar Service, and Table Service guest flow.
- Ensure all operational and cleanliness standards are met and exceeded.
- Supports education and continuous development of the hourly team.
- Effectively communicate with Chef and Owner.
- Aids with “in the moment” coaching of hourly staff members.
- Balancing excellent Guest and Team Member experience while regarding the labor budget.
- Hands on guest interaction by way of serving and/or bartending.
- Interacts with Guests and provides exceptional Guest experience.
- Responsible for the overall safety of Boulton House, its Team Members, Guests, Vendors, and Community.

**Skills/Experience**:

- Minimum two years of successful experience in a supervisory role of a high-volume hospitality establishment.
- Competent in managing large teams.
- Strong analytical skill.
- Guest experience focus.
- Strong problem-solving abilities.
- Good observation skills.
- Strong leadership skills.

**Job Activities**:

- Cash handling compliance.
- Assists in and runs the day-to-day operation.
- Ensure health and safety compliance.
- Ensure all steps of service are met.
- Ensure all side work is complete.
- Lead by example with exceptional Guest Service.

**Working Conditions**:

- Must be flexible to work a variety of shifts including days, nights, weekends, holidays, and special events.
- May be indoor or outdoor setting dependent on occasion with varied weather conditions.
- This is a full-time role with 5 shifts a week and evenings/weekends expected.
- 44/hr a week is standard but, this may be exceeding if the business requires,
- Frequent walking, standing, and moving between tight spaces.
- Capable of walking and standing on feet for 8-10 hours a day.
- Capable of walking extended distances.
- Able to walk both up inclines and down declines multiple times in a shift.
- Able to walk up and down stairs multiple times in a shift.
- Frequently lifts/carries up to 25 pounds.

**Compensation**:

- $40,000/Yr plus gratuities 3 shifts per week
- 2 weeks paid vacation plus all observed statutory holidays.
- Option to opt into group health plan after 3 months.
- Daily meal

**Salary**: From $40,000.00 per year

**Benefits**:

- Dental care
- Paid time off

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Evening shift
- Weekend availability

Supplemental pay types:

- Tips

Ability to commute/relocate:

- Carleton, ON K7C 1T6: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Hospitality (required)

**Language**:

- English (required)

Licence/Certification:

- Smart Serve (preferred)

Shift availability:

- Night Shift (preferred)

Work Location: In person

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