Manager - Commercial Property Underwriting

Do you value integrity and innovation? How about passion and caring? Great Us too, and that's why you'll fit right in. Our intentional culture promotes trust and participation, encouraging you to bring your heart and mind to work every day.
- Out-of-Scope
- Location: Winnipeg (In Office)
- General Accountability
- The successful will manage the underwriting (UW) function for out-of-province commercial property insurance products for SGI CANADA. Together with the UW team, establish and maintain relationships with brokers and manage growth and profitability with an emphasis on excellent service standards. In this role you will build, coach and mentor a team of underwriters that understands and delivers one view of commercial property underwriting that combines product, technology and services for our broker partners while attracting quality business to SGI CANADA.
- Key Accountabilities- Note: This section is not intended to be an exhaustive list of duties and responsibilities - other duties and responsibilities may be assigned.Underwriting Activity-
- Manages the underwriting of policies on new business, renewals, revisions and cancellations of products, including risk assessment and approvals.-
- Reviews and approves decisions in underwriting difficult accounts that escalate beyond the front line staff, including communicating those decisions to brokers and customers.-
- Ensures that appropriate UW policies and procedures are in place.-
- Ensures the attraction of quality business by monitoring portfolios and flow of business.-
- Manages the UW team by providing training, advice, guidance and direction on UW guidelines, processes and procedures with a focus on risk appetite, policy retention, growth and profitability.-
- Uses market intelligence to identify and recommend improvements to insurance products, guidelines and/or systems.-
- Participates in the review and development of new products and procedures.-
- Ensures the UW program and guidelines align with established corporate and department risk appetite and accuracy of the rating model.-
- Tracks performance of brokers with underwriters to ensure risk quality and mix of business is consistent with expectations and takes appropriate action.-
- Ensures that UW operations conducts business within established reinsurance and legislative rules and guidelines.-
- Provides specialized technical guidance to employees, brokers and internal departments on UW practices, rating, coverage and wording interpretation for product policies.Production and Services-
- Works with the team to meet growth targets as outlined in the annual plan while meeting underwriting quality of risk requirements.-
- Promotes a culture of sales and service with an emphasis on meeting customer needs.-
- Tracks quote production/declines and quote metrics to ensure premium targets are being achieved; takes appropriate action as necessary.-
- Identifies opportunities for improving workflows and processes to improve the customer and broker experience; participates in initiatives to deliver improvements as required.-
- Look for opportunities for book roll-overs with our brokers in addition to our regular flow.Relationship Management-
- Collaborates with the Director to build a culture and approach that delivers one view of commercial property that combines, product, technology and service for our broker partners.-
- Works with underwriters to develop and maintain effective working relationships with brokers to generate a flow of profitable business, and provides assistance in resolving any service matters.-
- Receives and responds to escalated customer/broker inquiries, concerns or complaints related to UW.-
- Develops broker contact plans and follows up to ensure underwriters are regularly visiting with brokers to attract quality business and working towards being the ‘go to’ underwriter for our brokers.-
- Works with underwriters and supports Business Development to ensure we deliver regular portfolio performance updates to our brokers.
People Leadership-
- Builds a high performing workforce by actively leading human resource activities.-
- Ensures development of divisional succession plans.-
- Builds a culture of leadership and accountability to effectively deliver on strategic and corporate strategies, ensuring integration with employee performance development and career development plans.-
- Drives performance through team members and is committed to leadership development across the company, supporting employees and workforce readiness through mentoring, training and developmental opportunities.Corporate Management-
- Ensures programs and policies are in alignment with corporate, strategic and divisional strategies.-
- Manages risk in area of authority.-
- Prepares, reviews, manages and/or approves departmental/divisional budgets.-
- Prepares decision requests, decision and/or information items and/or SGI board items.-
- Ensures that the Health, Safety and Emergency Management Poli