Ems Administrative Lead

**Division**:
Emergency Services

**Important Notices & Amendments**:
As an employer of choice, Niagara Region offers competitive salaries and benefits, a defined benefit pension plan, a corporate wellness centre, access to the Employee and Family Assistance Program (EFAP), mentorship and training programs, employee recognition programs, and more. In addition, the Region recognizes the value of having flexible work arrangements including hybrid work arrangements to support better work-life balance for our employees. Where operational needs align, and while ensuring business requirements and customer service expectations are achieved, employees may have an opportunity to work within a hybrid model, combining working from home and working in the office.

**About Us**:
Serving a diverse urban and rural population of more than 475,000, Niagara Region is focused on building a strong and prosperous Niagara. Working collaboratively with 12 local area municipalities and numerous community partners, the Region delivers a range of high quality programs and services to support and advance the well-being of individuals, families and communities within its boundaries. Nestled between the great lakes of Erie and Ontario, the Niagara peninsula features some of Canada’s most fertile agricultural land, the majesty of Niagara Falls and communities that are rich in both history and recreational and cultural opportunities. Niagara boasts dynamic modern cities, Canada’s most developed wine industry, a temperate climate, extraordinary theatre, and some of Ontario’s most breathtaking countryside. An international destination with easy access to its binational U.S. neighbour New York State, Niagara attracts over 14 million visitors annually, as well as a steady stream of new residents and businesses.

Please note that the Niagara Region requires that all newly hired employees are to be fully vaccinated against COVID-19 as a condition of being hired and provide proof of full vaccination, or provide proof of a bona fide medical or Human Rights Code exemption on a form issued from and approved by Niagara Region.

**Job Summary**

Salary Pending Review

Reporting to the Chief/Director Emergency Medical Services, the NEMS Administrative Lead is responsible to provide confidential executive senior level administrative support to the Chief as well as the Senior Management team for the Division, ensuring all activities, functions and processes in the Emergency Services Division are performed effectively and efficiently.

**Education**:

- Post-secondary diploma in Business/Office Administration
- Post-secondary degree in Business/Office Administration is preferred

**Knowledge**:

- Five (5) years’ senior administrative experience within a confidential office, emergency service or health-related field
- Advanced knowledge and proficiency in office technology and software
- Knowledge of medical terminology and/or Emergency Medical Service, as well as all relevant Acts, regulations, provincial standards
- Member of the Association of Administrative Professionals preferred
- Canadian Certified Administrative Professional designation preferred
- French Language preferred

**Responsibilities**:

- Provide efficient and confidential day-to-day administrative support to the Chief, management and staff of the business unit. (45%)_
- Schedules and maintains appointments, teleconferences and meetings, ensuring all relevant documentation and background information is prepared and distributed
- Prepares and circulates regular and confidential correspondence, reports, legal documents, presentations and forms, memos, letters, summaries and information/statistical/financial reports as well as presentation materials for meetings/conferences.
- Liaise with Medical Office of Health office, the public, Regional Departments, elected officials, external partners and stakeholders, consultants, municipalities, Ministries and other agencies etc. as required to respond to inquiries and support timely complaint resolution as needed
- Monitor and coordinate reports for Committee and Council. Liaise with management and staff to ensure submission of final reports and appropriate approvals
- Administer, participate and contribute to senior leadership team meetings. Prepare meeting schedules, agendas, and recording of proceedings. Follow up on all action items and perform assigned tasks on behalf of SLT as requested; coordinate Professional Development Days
- Responsible for encoding time and attendance information in software system. Review electronic time cards, investigate where required and transpose information into Time and Attendance system, flagging employees’ attendance that has exceeded established thresholds and/or available credits by tracking attendance and leave, lieu time earned and taken, for all staff in program area
- Contributes to the planning, coordination and implementation of corporate and business unit objectives
- Prepares, records, a