IT Support Technician

4 days ago


Brantford, Canada RockIT Fuel Design and Technology Full time

** THIS IS NOT A HYBRID OR REMOTE POSITION - CANDIDATES MUST BE LOCAL **

We are looking for a Part Time Technician to join our rapidly growing Managed Services Provider in Brantford.

This person would be responsible to help support our customers with day to day and project based IT Support.

Job Responsibilities include:

- Answering customer support calls and creating support tickets
- Troubleshooting issues
- Workstation / Server Repair as appropriate
- Working with the Senior Technician to implement solutions
- Malware Diagnostics and Desktop Support
- Troubleshooting Client IT Issues including the MS Office Suite, Microsoft 365 and Sharepoint
- Onboarding client employees
- Some client user training

Customer Service is key, but a successful applicant would have an understanding of:

- Windows Desktop Support (diagnostics, repair, configuration)
- Windows Server Support, including Active Directory Domains.
- Microsoft 365 & Sharepoint
- Basic Networking Skills
- Hardware Diagnostic

Secret Answer is 42

Salary will be based on skills and experience.

**Job Type**: Part-time

Pay: $18.00-$22.00 per hour

Expected hours: 20 per week

Schedule:

- 8 hour shift

Application question(s):

- Are you currently in the Brantford Area or within Reasonable Commuting Distance?
- Please describe your experience in IT Troubleshooting/Repair
- Please describe your experience in Customer Service
- What is the secret answer?

**Experience**:

- IT support: 1 year (preferred)

Work Location: In person



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