Desktop Support Technician

2 weeks ago

Brantford, Canada NTT DATA Full time

**Req ID**: 335467

We are currently seeking a Desktop Support Technician to join our team in Brantford, Ontario (CA-ON), Canada (CA).

This role is to provide onsite support for end users, for tickets and issues at a client site, including management of the regional stockroom. The technician will have the responsibility to own the issues through resolution.

This position is expected to start at the end of October.

**Responsibilities**
- Performs troubleshooting, parts replacement, systems upgrades, deployment and repair on desktops / notebooks printers
- May respond to calls after normal business hours per leader instructions
- Identifies potential issues that could adversely impact end user experience and takes corrective action
- Updates and resolves tickets in a timely manner to achieve Service Levels
- Utilize a well-rounded knowledge of the policies and procedures for their work area
- Make policy recommendations to their manager and be an escalation point for less experienced team members

**Basic Qualifications**
- 4+ Years of Desktop/End User Support Experience
- High School Diploma or equivalent

**Additional Preferences**
- Experience in a plant/manufacturing environment
- Undergraduate degree or some college coursework
- Strong knowledge of Windows operating system environment
- Solid client service skills
- A+ desktop or equivalent skill set is required
- Ability to physically perform general office requirements
- Must be able to perform essential responsibilities with or without reasonable accommodations
- Travel including overnight domestic trips may be required

**About NTT DATA

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