Computer Technician

**JOB TITLE**:Computer Technician - School Technician

**LOCATION**:Brantford, ON

**Grand Erie District School Board**

**Computer Technician-School Technician**

**Brantford School Support Centre (Brantford, ON)
**The Grand Erie District School Board is guided by our vision to Learn, Lead and Inspire and our shared mission to build a culture of learning, well-being and belonging to inspire each learner. Grand Erie’s 2800 employees provide quality education to approximately 29,000 full-time equivalent students who attend our 72 schools. The Board spans a geographic area encompassing the City of Brantford and the Counties of Brant, Haldimand and Norfolk. The head office is located in Brantford. The Board is currently seeking a full-time Computer Technician-School Technician to join our team.

We’re a team building a culture of learning, well-being and belonging to inspire every learner. We’re all learners, leaders and inspirers, working with students, our communities and each other to build a stronger future. We offer outstanding colleagues and supportive leadership, a commitment to ongoing learning and an excellent compensation package.

**Required Abilities and Qualifications**
- University degree in Computer science or a Community College diploma with a focus on software support (ie Computer Systems Technician-Software Support or Information Technology Support Services) is required.
- Microsoft Certified Professional (MCP), Microsoft Certified System Engineer (MCSE) or A+ certification required
- A minimum of three years’ previous experience in a similar role is required
- Experience with Microsoft O365, Outlook, Windows 10/11, Active Directory Account Management is required
- Hands on experience troubleshooting desktops, laptops and iPads
- Excellent communication and interpersonal skills with an emphasis on quality customer service
- Strong customer service skills and organizational skills are essential, including the ability to deal with multiple activities.
- Experience in trouble-shooting technical issues using sound methodology and processes
- Experience working with call ticketing software (Topdesk) and asset management system an asset
- Experience with SCCM, Airwatch / WorkspaceOne, Azure and Intune an asset

**Major Duties and Responsibilities**:

- Provide support for desktop PC’s, laptops, printers, iPads and smart phones
- Deliver and deploy new devices to schools and offices at Grand Erie
- Install, prepare, image, support and process warrantee claims for endpoint devices
- Provide support for Microsoft M365 environments
- Maintain school-based technology as required
- Utilize call ticketing software (TOPdesk)
- Maintain asset management system
- May be required to be available for a call-back outside of regular working hours for emergency situations.
- Work with third party support as required
- Other duties as required

**Job Specifications**

**Hours of Work**
- Monday to Friday, 7 hours per day, 12 months per year**Rate of Pay**
- $35.04
- Competitive benefits package**Posting Number**
- Cler-tech 33-23-24 EXT**Effective Date**
- As soon as can be mutually agreed upon- All submissions are to include a complete cover letter, resume, qualifications, and the names of three (3) professional references at least one of which must be a current supervisor (one document if submitted electronically). All new employees are required to provide an original Police Record Check (which includes a “vulnerable sector search”) acceptable to the Board prior to the commencement of employment.

Applicants with a disability that requires an accommodation to enable their participation in the interview process should advise the Board when contacted for an interview. Any assessment and selection materials and processes used in the interview process can be made available in an accessible format, upon request in advance.

**Grand Erie District School Board **recognizes
**Six Nations of the Grand River **and
**Mississaugas of the Credit First Nation**, as the longstanding peoples of this territory. We honour, recognize, and respect these communities as well
** **as all
**First Nations**,
**Métis **and
**Inuit Peoples **who reside within Grand Erie District School Board. We are all stewards
** **of these lands and waters where we now gather, learn and play, and commit to working together in the spirit of
** Reconciliation.