Customer Service Supervisor/manager

Neptune Fresh Produce Inc.

Join one of the BEST teams in the Industry
- At Fresh Start Foods you'll find qualified professionals that stand out with their experience and understand that customers are at the centre of everything we do.
- We are seeking individuals:

- Who are customer centric
- Who are able to deliver on their commitments
- Who value individual excellence and collective performance
- Who care and give back - sustainable agriculture, the environment, corporate citizenship
- Who go above and beyond to provide options for our customers
- Who understand the foodservice/hospitality/retail business and bring extensive knowledge and experience

Position Overview

Reporting to the Manager - Direct Sales, the Customer Service Supervisor/Manager is responsible for facilitating the daily operation and administrative functions of the Fresh Start Foods Customer Service Department.

The Customer Service Supervisor/Manager will also manage customer accounts - from taking customer orders and confirming order quantities, provide product availability and fresh cut solutions. This position may be required to work weekends and statutory holidays when necessary.

We are looking for a motivated individual with strong customer service and coaching skills.

Position: Full Time, Permanent.

Schedule: Monday to Friday, 8am-4:30pm. May be required to work Sundays and holidays. Must have flexibility with schedule.

Salary: Between $60,000-80,000 per year, plus bonus based on performance

**Responsibilities**:
- Oversee day-to-day operations of the Customer Care department, which includes resolving escalated requests, managing recalls, and coordinating product returns and special orders- Develop schedules and manage time off requests through Kronos Timekeeper system- Regularly meet with team members to provide feedback on performance and generate a development plan where needed- Lead weekly team huddles, participate in interviews, and provide training to new recruits- Coordinate solutions between internal departments in a timely and efficient manner- Taking and entering orders, and addressing customer inquiries and quality issues or concerns- Generate daily, weekly and monthly reports- Provide service level support such as submitting orders and monitoring order cut-off times/days in an accurate and timely manner- Other duties as required

Required Skills and Qualifications- Experience in coaching and managing a team with demonstrated supervisory skills- 2 or more years of experience in a Customer Service or Call Centre role- Food service industry experience is a strong asset- Excellent customer service, mentoring and interpersonal skills- Must be able to develop, communicate, and implement plans and to set and define goals- Proficient in Google Applications such as Gmail and Google Sheets- Excellent communication skills, both written and verbal (English)- Detail oriented and high level of accuracy while working under specific deadlines- Energetic team player with strong organizational and problem solving skills- Ability to deal with ambiguity and multi-task

Fresh Start Foods offers a range of benefits, including:
- Comprehensive health and dental benefits (including vision, prescription drugs, disability, and extended health coverage)- Registered Retirement Savings Plan (RRSP) Matching Program- Annual Profit Sharing Bonus- Employee Family Assistance Program- Opportunities for career advancement- Employee Recognition Programs- Company-sponsored events (Family Picnic, Staff Celebration, BBQs)- Training opportunities- Annual Safety Boot Allowance Program- Full-time hours- A team-oriented work environment

We thank all applicants for their interest, however only those selected for the next stage will be contacted. Fresh Start Foods is an equal opportunity employer who strives to provide an inclusive work environment that involves everyone and embraces the diverse talent of its people. All qualified applicants and employees will receive consideration for employment, or in terms or conditions of employment, without regard to any enumerated or analogous grounds of discrimination, including race, religious beliefs, colour, gender, gender identity, gender expression, physical disability, mental disability, age, ancestry, place of origin, marital status, source of income, family status, sexual orientation or status as a qualified individual with disability.

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