Customer Service Representatives Supervisor

2 weeks ago

Richmond Hill, Canada AWM Financial Service Inc Full time

Education: College/CEGEP
- Experience: 1 year to less than 2 years
- or equivalent experience
**Tasks**:

- Perform same duties as workers supervised
- Co-ordinate, assign and review work
- Ensure smooth operation of computer systems, equipment and machinery, and arrange for maintenance and repair work
- Establish work schedules and procedures and co-ordinate activities with other work units or departments
- Examine and verify accuracy of work and authorize routine deposits and withdrawals
- Identify training needs and train workers in job duties and company policies
- Requisition materials and supplies
- Resolve work-related problems and prepare and submit progress and other reports
**Supervision**:

- Banking, insurance and other financial clerks
- Customer service clerk
- Information clerks
- 3-4 people
**Work conditions and physical capabilities**:

- Attention to detail
- Fast-paced environment
- Large workload
- Tight deadlines
- Work under pressure
**Personal suitability**:

- Accurate
- Client focus
- Dependability
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Interpersonal awareness
- Judgement
- Organized
- Reliability
- Team player
- Work Term: Permanent
- Work Language: English
- Hours: 40 hours per week

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