Customer Service Team Lead/supervisors

7 days ago

Richmond, Canada KIDTROPOLIS Full time

**CUSTOMER SERVICE TEAM LEAD/SUPERVISORS** **Job Description**: The World of Kidtropolis is an indoor recreational facility built to inspire creativity and bring back play with children and families. Our guests visit us from all over Canada, US and International countries. We are a venue that offers general drop-in play, birthday parties, field trips, kid camps, kids' night out, nerf blaster parties, nerf night out, fundraisers and corporate events. We are family focused and are locally owned and operated. Our business is located in Richmond, BC and close to transit. As a Customer Service Team Lead/Supervisor, it is of utmost importance that you can lead and motivate a team to ensure we provide exceptional entertainment experiences in a family focused environment. You will know our business, policies and procedures and be able to effectively communicate to other members of the staff. As our business continues to evolve, you will contribute with your skills and knowledge to help the company achieve our long term goals. Job Duties: Monitor the team’s performance and delegate tasks as needed Lead by example by performing the tasks with them Assist with training and development with other key members of management Schedule staff and communicate effectively to the team Assist in the overall success of the operations Respond to feedback and taking action to provide positive guest and team experience Ensure premises are clean and safe for all guests by utilizing shift checklists Answer phone queries and direct guests to the correct information Perform physical tasks such as picking up toys, sanitizing the play area and other operational tasks Job Requirements: Proven experience as a lead or supervisor Ability to learn a variety of job descriptions Outstanding organizational skills Excellent interpersonal skills with a focus on providing an exceptional customer experience Ability to handle challenging situations with tact and diplomacy Proficiency in Microsoft Office and other software programs Positive inclusive coaching and mentoring style Ability to take direction and complete tasks when delegated Ensure positive guest service in all areas Valid Food Safe Certificate and Standard First Aid would be an asset Must be available to work shifts (AM, PM, evenings, weekends and holidays) For more information about our centre, please visit us at our Facebook page. **Download Job Posting

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