Customer Service Supervisor
2 weeks ago
**Order Desk Supervisor**
**Position Type**: Permanent Full-time
**Hours of Work**: Monday to Friday 09:00 AM - 5:30 PM
**Location**: Richmond, BC
**Department**: Order Desk
**Compensation**: Commensurate with experience
Position Overview: Working independently with some guidance from the Sr. Vice President Administration and General Manager to oversee, lead and ensure the smooth day-to-day operations of the Order Desk department. ContainerWorld Forwarding Services Inc. is British Columbia's premier logistics provider for the beverage industry; a local, publicly held company with approximately 450 employees throughout its five provincial facilities. ContainerWorld is a subsidiary of Mullen Group publicly traded on TSX.
We are presently recruiting for a full-time **Order Desk Supervisor** available in our Order Desk department.
**Key** Responsibilities**:
- . **Database Maintenance (10%)**:
- Oversee new customer setup
- Manage product pricing files
- Maintain Licensee Master setup
- Schedule customer deliveries
- ** Staff Training and Supervision (20%)**:
- Train, motivate, monitor, and provide guidance to Customer Service staff
- Conduct performance appraisals
- Administer attendance (vacation, sick leave, absences)
- Adjust CSR duties as required
- ** Client Relationship Management (55%)**:
- Ensure integrated systems (X-order, online order) function properly
- Troubleshoot systemic issues affecting deliveries
- Execute Action Form process effectively, including investigating specific issues
- ** Customer Service Rep Backup (15%)**:
- Cover absences, vacations, and high-volume period
**Position Requirements**:
- 1-2 years of leadership experience
- Experience in the beverage alcohol and hospitality sector
- An understanding of the beverage alcohol regulatory environment
- 4-6 years of dynamic customer service/ relations experience
- A post-secondary certificate or diploma in a related field
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
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