Medical Office Assistant/receptionist

7 days ago

Calgary, Canada North-West Physiotherapy & Massage Ltd. Full time

**North-West Physiotherapy Ltd** is looking for a **friendly, professional, and detail-oriented Medical Office Assistant / Receptionist** to join our growing team in Sage Hill NW Calgary. You’ll be the first point of contact for patients, playing a key role in delivering exceptional customer service and supporting daily clinic operations.

We value a **“can-do” attitude**, a sense of **ownership**, and someone who thrives under **mínimal supervision**. This is more than just a front desk role, it’s an opportunity to grow within a supportive, upbeat, and **fun workplace**.

**Key Responsibilities**
- Greet patients and visitors warmly and create a welcoming environment
- Handle new patient intake, assist with form completion, and maintain accurate records.
- Schedule and confirm appointments using **Practice Perfect EMR software**:

- Process payments and manage billing, insurance, and funder documentation
- Track patient coverage and ensure insurance or funder approvals are up to date
- Support the Clinic Director and therapists with day to day tasks
- Keep the **clinic clean, neat, and presentable** throughout the day
- **Assist therapists with various tasks as needed**:

- Manage clinic supplies, order inventory, and report maintenance or repairs
- Perform other duties as assigned based on the needs of the clinic

**Qualifications & Skills**
- Prior experience in a physiotherapy, medical, or wellness clinic preferred
- Knowledge of **Practice Perfect EMR software** is a **strong asset**:

- Exceptional communication skills in **English** (spoken and written)
- Multilingual abilities in **Punjabi, Hindi, Cantonese, or Mandarin** are a strong asset
- Strong organizational skills with attention to detail
- Ability to prioritize and multitask in a fast-paced environment
- Comfortable working with **mínimal supervision**:

- Positive, team-first attitude with willingness to help wherever needed
- Proficiency in data entry and Microsoft Office tools
- Flexibility with work hours, including evenings and weekends, is **essential**:

- **Reliable transportation** to and from the clinic is preferred
- Must be legally eligible to work in Canada

**Why Work With Us?**
- Supportive, **fun** and team-driven workplace
- Collaborative culture where your contributions are valued
- Exposure to a variety of patient cases and clinic operations
- Opportunity to grow with a reputable, community focused clinic
- Competitive compensation and flexible scheduling

Clinic Hours:
Monday-Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday 9:00 AM - 2:00 PM

**Job Types**: Full-time, Part-time

Pay: $16.00-$20.00 per hour

Expected hours: 25 - 40 per week

Schedule:

- Monday to Friday
- Weekends as needed

Application question(s):

- Are you legally eligible to work in Canada?
- Are you available to work flexible shifts, including evenings and weekends, within the clinic’s hours (Monday-Friday 9 AM-8 PM, Saturday 9 AM-4 PM, Sunday 9 AM-2 PM)?
- Do you have reliable transportation to and from our clinic in Sage Hill, Calgary?
- Do you have prior experience working in a physiotherapy, medical, or healthcare clinic?
- Are you familiar with Practice Perfect or any other EMR (Electronic Medical Record) software?
- What makes you a great fit for a team-based, fast-paced clinic environment like ours?
- Do you consider yourself someone who learns quickly and adapts to new tasks with mínimal supervision?

Work Location: In person

Expected start date: 2025-06-23

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